Extended Stay America - Columbia - Columbia Parkway

Business response:

Brandy, we appreciate you for providing your rating. It was good seeing you were satisfied with our service and facilities, but we couldn't hit the mark of your expectations for an exceptional stay. Please give us a chance to provide you a much better stay in the near future. Sincerely, Hotel Management 

Business response:

James, thanks for the four-star rating. We are glad you had a comfortable stay Extended Stay America. We hope to see you again in the future. Sincerely, Hotel Management 

Business response:

Wow - Marvin, thanks for the gracious comments. Our staff is committed to providing excellent service, so Nicole and the rest of my team members will be happy to know their efforts helped make your stay a great one. It was such a pleasure serving your at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

We appreciate your stay and for taking the time to leave feedback. Although you loved the service provided by our front desk associate, we are sorry for the smoke odor you experienced and the inconvenience it caused. Our housekeeping team has been informed about the same so that corrective actions are taken. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Tom, thanks for being our guest. We are pleased you had a nice stay and found us to be a good value. However, we’re sorry if we missed meeting your expectations. We appreciate your business and hope to have you as our guest again soon. Sincerely, Hotel Management 

Business response:

Jared, thank you for staying at Extended Stay America and for sharing your experience. We are thrilled to know you loved our location and that you enjoyed our friendly service. I’ll be sure to share your compliments with my entire staff and all of us look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience at Extended Stay America. We are glad to know you loved the convenience of our location and had a wonderful time here. We appreciate you being our guest and look forward to many more visits from you. Sincerely, Hotel Management 

Business response:

David, thank you so much for this awesome review of Extended Stay America. We are glad everything went great during your stay and that you thoroughly enjoyed your time with us. We appreciate your recommendation and can't wait to welcome you back soon. Sincerely, General Manager