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Extended Stay America - Columbia - Laurel - Ft. Meade
- Hotels
- Jessup, MD
About this business
Location details
8550 Washington Blvd., Jessup, MD, 20794, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will only book as last option.
Business response:
Ranjit, thank you for choosing our hotel for your visit. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
It was an ok hotel. The remote would work to change channels and volume, but would not turn on the guide or turn off the TV. I also saw a bug each day I was in the hotel, two roaches in my room and a small red bug in my bed on night. I did not like the fact that you had to ask for dishes and pots and pans, it is an extended stay hotel, they should just have that in the room; when I asked, the woman at the front desk did not bring it until I called about it an hour or two later.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. We apologize for the maintenance issues with your television. We will share your feedback with the maintenance team to ensure it is fixed. Also, accept our apologies for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. To ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front d... read more
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
First time at this Extended Stay and it will be my last. Very outdated and there was a roach in the bathroom !!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will reconsider us as your hotel of choice if you are in the area again. ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Very bad smell in the unit room Smells like tobacco or something not pleasant
Business response:
We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
The hotel was not clean at all, there was an infestation of bugs in my bathroom, where they served free continental breakfast it was nasty right by the door. There was poor customer service and management was very argumentative after I suffered a bnot so great morning after seeing the bugs it was an awful experience one of the worst I've ever had.
Business response:
We appreciate your feedback and apologize for the difficulties you experienced during your stay. We want all of our guests to have an outstanding visit. Your feedback has been shared with our team to make sure these issues are not repeated. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
There were roaches all over the room Bathroom, kitchen and the room we checked out the same night
Business response:
Keidrick, we are sorry for the insects in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Very bad experience too much noise people banking on your door for no reason. Very bad smell in hall ways. Phones never work in our rooms for the entire time we stayed too bad. I'm very sorry can't come back there anymore. Tnx.
Business response:
We are sorry for the unpleasant stay you had with us. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, we have asked our housekeeping and maintenance team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Laurel - Ft. Meade
How is Extended Stay America - Columbia - Laurel - Ft. Meade rated?
Extended Stay America - Columbia - Laurel - Ft. Meade has a 3.5 star rating with 1,199 reviews.
When is Extended Stay America - Columbia - Laurel - Ft. Meade open?
Extended Stay America - Columbia - Laurel - Ft. Meade is open now. It will close tomorrow at 12:00 a.m.