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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst Hotel Stay Dirty towel hanging on shower rod when we arrived. Stains and frayed carpets. No remote available for the TV. First floor smelled of cigarettes and something else. Spotty furniture and uncomfortable beds. This hotel is in serious need of a facelift. Staff friendly but not very helpful.
Extended stay, sort of. Busted room windows, carpet worn away from bathroom threshold exposing tacks pointing upward, printer for guests non-functional resulting in multiple trips to nearby paid printing, "breakfast" sorely lacking in...well...breakfast, had to return to front desk EVERYDAY to have door cards reprogrammed, large open area next to "kitchen" obviously for a dining table but no table which is odd for a 2 bedroom extended stay with kitchen, directly across street from hospital resulting in late night sirens most... read more
Business response:
Thank you for your recent review of your stay. I am glad that you found or rooms comfortable and spacious, and that the staff was friendly; however, I do apologize for the condition of your room. I also regret to read that our free grab-and-go breakfast did not meet your expectations. In response to your review, I will have our maintenance engineer repair the issues in your room so that your experience is not repeated. As well, your feedback on our breakfast options will be useful to us as we continually work to improve our ... read more
Didn't do much for us Reserved through hotels.com late in the evening we'd be arriving - it was a last leg on a road trip so we didn't arrive until around 2 AM. The staff didn't seem to be aware of the booking and were rather unpleasant about looking it up. The room was fine; we were excited about having breakfast in the hotel in the morning - except we found it to be a couple of muffins and plain instant oatmeal. We didn't stay after the breakfast room was visited by one of the staffer's yippee dog and a lovely cockroach; w... read more
Worst hotel I have ever stayed in Not clean Staff however was awesome
Business response:
The staff and I read your comments about your stay with us. I am happy to read your remarks about the staff; however, I am concerned about the cleanliness issues you mention. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and feedback such as yours is taken very seriously. We will coach our team to provide better service and a clean room in the future. I do hope that you will return to our hotel, or any other Ext... read more
At Least it is near the interstate Management has placed a great effort on upgrading the exterior of the building. There however seems to be no effort on the interior of the building which is a shame as that is the part which turned me off the most. Two stars is being kind.
Overall it was pitiful. I have never stayed where there were no amenities provided. I felt lucky to get a bar of soap. The checkin lady was nice and efficient. The room was not worth the money at all.
the most horrible experience in the dirtiest hotes nothing works, everything is broken and very dirty , bugs and the breakfast is a lie, there is nothing just coffee and that's it.
Business response:
Oscar - Thank you for your recent review of your stay. We are disappointed that you did not have a pleasant stay with us. We are scheduled for a full renovation this fall to address many of these issues. We are also sorry that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit each morning as a quick option for our guests that do not have time to cook in their fully equipped kitchens. We apologize that this did not leave you satisfied. Again thank you fo... read more
Great place if the room is fully renovated Good location and nice place. however there were many things missing from our room: no mirror over sink, no rail in closet for closets, no hairdryer, loose fawcets. Staff were non plussed about this and did not offer to move us. Other than this (!!) it is a good place for a family or extended stay. Breakfast is grab M go- coffee, muffins, energy bars. I would have enjoyed it if all the room had been finished/ Ck room first and change if not suitable
Business response:
Thank you for your recent review of your stay. We sincerely apologize that your room did not meet your expectations. Our staff has met to discuss your recent stay, and will continue to work on improving our hotel. We appreciate your kind comments about the hotel being good for families and it being in a good location. Thank you again for taking time to write a review. We hope to show you the positive strides we have taken next time you are staying in the area.
Not what I was expecting Woman at the desk was very nice. Room was very disappointing, not very clean, carpet was disgusting.
Business response:
Thank you for taking the time to provide us with your comments about your stay. I am glad to hear that you enjoyed our staff. Still, I apologize that you were not pleased with the cleanliness of your room. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you again for your comments. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.