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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty and stinky wanted an overnight stay for a gym competition in Columbia. Price was high for what we experienced.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. In response to your feedback, we will make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Short stay I was not happy with the room not private, the sink was out no privacy, the room was not very clean ... The breakfast was a bad joke ... The place need to be better cleaned
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay was not to our company’s high standards. Please accept my apology. Your comments were reviewed by the staff, and we will be paying closer attention to the cleanliness of our rooms to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disappointed. Rooms smells smokey. Not so much as last guest smoked but the smokes seep into the walls, etc. It's been "remodeled." Probably from apartment units where many smoked. The "free" breakfast was disappointing. No hot breakfast. Just coffee, tea, packages of oatmeals, muffins and breakfast bars. The only decent thing was the daily daily rate.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay. In response to your feedback, I am having your room and the surrounding rooms deep cleaned and re-painted. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area
Pet's allowed The stench of cat urine was confirmed by the cat hair clinging to my luggage on departure. The numerous black hairs in the tub were not appreciated either
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, I can assure you that I have spoken with our staff and reviewed our cleaning procedures to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to ... read more
Hotel Change without notification We changed to a different hotel, without notice. We did not stay at the hotel to where we were changed and we were still billed for two nights.
Extended Stay review We reserved a room through Hotels dot com but our room was given away and we were switched to another Extended Stay further away. We could not find the other Extended Stay because the directions provided were wrong. We ended up staying at another Hotel, not Extended Stay. We were still charged for two nights at Extended Stay even though we did not stay there. We were told the switch was because we booked through Hotels dot com and why we would still be charged.
Disappointed I was very disappointed. We had booked a room on Kennerly Rd in Irmo,SC. When we went to check in the had moved us to another Extended Stay further away. We were not happy and the directions given were not accurate. We were never able to find the other hotel so we had to find a room at Wingate. We were still charged for two nights at Extended Stay even though we never stayed there. I have stayed several times at the Exended Stay on Kennerly, but at this point I'm not sure I will ever stay there again
Never to visit again I got in late (about 1am). The front desk was closed. I called the number they said (first time no pick up; 2nd time answering service picked up after many selections and much time). They told me they were call someone and they meet me. It was close to a 30 minute wait (and it seemed like she came by chance). And she never apologized for the wait. She complained the whole time about hotel.com and that they were really fully booked (though she did find a room that was booked the next night). I was like th... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.