Extended Stay America - Columbia - Northwest/Harbison

Maggie 

on Expedia

12 years ago

Shoddy Front Desk didn't know how to use printer. Blow dryer didn't work. Wanted a wake-up call, but phone didn't work. So, decided to set my alarm, but the clock didn't work. Tried to iron my clothes, but iron didn't work, barely got warm and spit out rust. Towels felt like sand paper, no shampoo. Just a really nasty experience. 

Anonymous 

on Expedia

12 years ago

Gross!!!! Do not stay here! This place is disgusting! It smelled like smoke and there were stains all over the couch. We were unable to shower because the handle fell off when we went to turn the shower on! Management stated the hotel just went under renovation....highly unlikely! This had to be the most repulsive hotel I have ever stayed in! Do not stay here! Disgusting:/ 

Sharon 

on Expedia

12 years ago

Convenient access to the highway I was traveling with my adult son and young grand daughters and requested the double suite with two queen beds and a pull out sofa. The beds were very comfortable and well made, but when we pulled out the sleeper sofa the mattress was torn, worn and had oily mildew stains. Also, the configuration of the room did not allow the sleeper to be pulled out completely. Windows were difficult to secure open or closed. Thankfully the room was well lit. 

Drew 

on Expedia

12 years ago

Average The room was not ready at 5:30 p.m. So we asked for a late check out and that request was denied. I was at a seminar and I only had one vehicle so I wanted to come back to the hotel at noon to pick up my wife but the hotel denied my request. So basically the hotel can make you wait for your room but you can't get them to help you. Check is at 11 a.m. And you better be out. I will never stay at that hotel ever again. 

Anonymous 

on Expedia

12 years ago

The hotel was not very clean. Although built recently, the walls, floor and furniture were showing significant signs of wear and tear. We were in room 324: the tiles on the floor of the bathroom were cracked across the entire width of the bathroom. The inside of the bathroom door was damaged, like if someone had punched the door with a fist. Our room was a non-smoking room but yet the smell of smoke was very strong on our entire floor: the hotel had signs asking the tenants not to smoke in the hallways! Finally, we asked for... read more

Isabel 

on Expedia

12 years ago

Please don't stay here!!!! I will never go back to this hotel. The hotel smelled really bad. And to make it worse our sheets were not changed!!!! When I open the beds I found several black hairs and the sheets and the pillows smelled!!!! When I went to ask for 2 pairs of clean sheets, they were able to provide me with only one becuase they didn't have any more. it was a nightmere to stay there, specially because have small children. 

Denise 

on Expedia

12 years ago

Hotel was ok. Wouldn't stay there again. There were about 200 kids staying there the night we did, so it was very loud. Location was good, close to what we needed. Breakfast was a joke. Luckily, there is a Cracker Barrel right beside. 

t.w. 

on Expedia

12 years ago

Good hotel, but skimpy with breakfast. Our only disappointment.