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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelly hotel room The hotel room was supposed to be nonsmoking but wreaked of cigerette smoke. The room was a studio with a kitchen but it did not even have a coffee pot. Very disappointed in that. The lobby of hotel smelled of smoke and there was nothing comfortable about the entrance. No water or coffee. Had to wait in line for 15 minutes because there was only one person at front desk.
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
Irma evac, won't stay again In room some switches, and outlets did not work; stains on cupboards; terrible lighting in kitchen; dent in freezer door; dried urine in bathroom; dirty towels left in bathroom; main elevator not working for most of Saturday; morning desk staff was very unpleasant; card in room says select kitchen utensils call; front desk and your selection will be delivered to room, front desk refused to deliver, had to go to front desk to ask for items and carry them to room, trying to not drop anything on the ... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Horror hotel I booked two rooms at this Extended Stay. When the travelers got there, they noticed 2 cockroaches in the lobby. The weather was poor so they were hoping it was due to that....it wasn't. They were given rooms on the basement level...creepy. One of the travelers had to sleep with her street clothes on because the room was so dirty. A noise woke her up during the night and she when she turned on the light, found that there were a ton of cockroaches in the room!!!!!! GROSSSSSSS! When she went down to the front desk... read more
Business response:
Thank you for your candid evaluation. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. What you encountered should not have happened as we have regular treatments from a professional service to ward off the type of unwanted visitors you mentioned. We have contacted our pest control provider to address the issue as quickly as possible. We truly regret the inconvenience caused, and please give us another chanc... read more
WORST HOTEL EVER When you pay $100+ a night for a hotel, no matter where you are, you expect to have a decent, clean, stay. This hotel was the lease to say absolutely disgusting. Our room was supposed to have a view-I got nothing. The floors in the room were sticky, the shower was rusty, and worst of all the sheets had HAIR all over them and yellow crusted stiff on them! A clear sign of the sheets not being washed! When the staff was notified of the situation, they gave us sheets to change on our own. There was no room servi... read more
Business response:
Anna, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
My first review was too kind! Not only did they change my room reservation to one with only one bed. Not only did the first room smell like smoke (in an allegedly non-smoking hotel). Not only was the lobby bathroom filthy and uncleaned all weekend. I just got my credit card bill and they charged me for an imaginary subsequent stay that never occurred. $294 for a visit between 8/24 - 8/26 which never occurred. Thanks for the extra hassle!
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Share your hotel with tray and roaches. The hotel should be ashamed for raising their rates to rake hurricane evacuees, But the room didn't even have basic amenities, tissue, soap, coffee, and coffee maker. Staff was very uncaring deferring things to an absent manager. The best part was the roaches that came out at night. I would have left, but because of the emergency no other place was available.
Business response:
Thank you for your visit and for your feedback. We are sorry you had an unfavorable experience at our hotel. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed with the appropriate staff, and we are taking every possible measure to ensure it does not happen again. I would like to inform you that all we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicate this at the tim... read more
Labor day stay... The front desk was absolutely rude AND not helpful at any time. Pool was very dirty and so was the area around it. Keys wouldn't work. Had to get 5 different new ones. Kitchen items lacking. Coffee maker was pitiful. Remotes didn't work. Breakfast was horrible, nothing to choose from. It's all very disappointing because the room size and layout were awesome.
Business response:
Melissa, please accept my apology for not living up to your expectations during your visit. We sincerely apologize that you experienced so many difficulties during your stay with us. Our management team is taking steps to ensure future guests do not encounter the same issues. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
The bed was totally uncomfortable. The pull out bed had no linen had to go downstairs to retrieve and wouldn't allow me but 1 pillow also the linen on the bed was very thin
Business response:
Christie, I am very sorry we failed to deliver the exceptional stay you deserved. We understand your disappointment and frustration when you realized the sofa bed was not made up with linens. Due to various local city /health dept. codes, the sofa beds are not made up in advance and must be made at the time of use. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Bad place to stay So many complaints about this property I wrote to their corporate headquarters.
Business response:
Margo, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.