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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
there was no hair dryer, no hangers to hang your clothes, no coffee pot, when asked about the items missing was told they get taken and we would have to be moved to room where these item could be found. they advertised a workout room but none of the equipment worked along with the television in that room was also inoperative.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we didn't communicate to you our features and that we instructed you that we would need to move you in order for you to be provided with our amenities. In response to your feedback, I am reaching out to management and staff to get answers to this. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Never stay in this hotel chain again. Room was very dirty. Kitchenette appliances look like they came form junk yard. Bathroom door look like someone kicked and open a hole on it. This place is not a 3 star hotel. The only thing that look good is the outside part of the building and the lobby.
Beds were uncomfortable, breakfast was muffins and coffee, tub had mold in it! Didn't feel comfortable letting my family shower. We just stayed one night.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you didn't have an enjoyable stay. To make sure this doesn't happen again, I am going to make sure all rooms are comfortable and clean. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that despite the experience you had, you will consider us again in the future.
Started bad and ended bad
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry regarding the service and condition on the room. Your comments were reviewed by the staff, and we will not repeat this behavior. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Gross Suckers
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that. Thank you very much for providing us with your feedback. I do hope that you will return to any of our brand locations across the U.S. and Canada in the future.
Poor management We ended up checking back out of our room and moving to another hotel. Upon arrival we were not given the type room we reserved. I had a copy of my printed room reservation thru (xxx) with me but they would not honor it, they said (xxx) doesn't know what rooms they have available. I asked to talk with the hotel mgr but when the desk clerk called her, she refused to speak with me or arrange a time to meet with me the next morning. She said she would be there anytime after 6-6:30am, that I could come find her. ... read more
Business response:
Your review recently caught my attention. Please accept my most sincerest apologies on the state of your stay at our hotel. I will be holding a meeting with our other managers and staff about proper customer service and communication when interacting with guests. We would love to have another chance to provide you with a better experience the next time you're in town.
false advertisement Poor condition what hotel don't do house keeping daily n room service
Business response:
Thank you for the feedback about your stay at our hotel. I am thrilled to read your remarks about how beautiful the hotel is. However, I am very sorry that you were disappointed in our housekeeping policy, however, it is important to note that we do offer extra housekeeping for a minimal amount. I discussed your comments with the team, and we are going to do a better job explaining our features. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our ... read more
Horrible Room was musty with hair in shower..... Hotel staff was seen sleeping.... & the provided breakfast was a cereal bar..... I will never book through Travelocity again!
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,862 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.