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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Promises Broken The hotel was unprepared for a deluge of guests for the great american Eclipse. Promised ammenities were in short supply. ( Kitchen was supposed to be stocked with some supplies - but was actually barren, had to go to walmart to buy coffee mugs) My booking was changed to a room with one bed instead of two. I received zero notice of this change. Bathroom in the lobby was filthy and never cleaned during the two days I was there. Although the entire hotel was supposedly nonsmoking, the first room they tried to g... read more
Business response:
We're genuinely sorry for missed meeting your expectations. Please know, our kitchenware is kept at the front desk to ensure its cleanliness, and it is available on request. Also, we apologize again if the smoke smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We value your feedback and hope to welcome you back in the future. Sincerely, General Manager
What a mess Nasty worker at front desk. Room was awful. Smelled like fried chicken and French fries. Filthy isn't even the word. Disgusting. I wouldn't let my dog stay here. Left in 5 minutes and stayed across the street at the Hyatt Place. Huge difference. Do not stay at this place.
Business response:
Mario, we're genuinely sorry we were unable to accommodate you due to cleanliness issue you encountered. Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. We hope you give us another chance in the future so that we can make it up to you. Sincerely, General Manager
There was urine in the back elevator, and girls working out of their rooms. One girl solicited my friend as he was walking to his car.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Deceiving and unfriendly This was not a good hotel stay for me and my family. First off check in took way to long and it seemed like they didn't know what was going on. The hotel was near the freeway and there was noise all night long. When checked in we were told there was breakfast and coffee. (one of the reasons we booked this hotel) When we went down to get breakfast all they had was bags of instant grits. When we asked the front desk they told us they were waiting on a shipment. So we had to go to Waffle house to eat ad... read more
Business response:
We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
관리상태가 별로. 아침 식사가 너무 부실함.
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
I reserved online and when I arrived to check in the clerk did not have no reservation and said they had no rooms. It took almost 45 minutes but somehow she managed to find me a room. Within 30 minutes of getting to our room the fire alarm started going off so we had to evacuate the hotel at 2 in the morning. We had to wait over an hour before we were allowed back into our room. I was very displeased.
Business response:
Melanie, We apologize for the inconvenience you encountered while you were here. We are sorry for the issues you experienced with your reservation, I have shared your feedback with my front desk team, and our training will be revisited to ensure this does not happen again. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. In a situation such as this, the safety of our gues... read more
Disappointing Just need a place to shower and sleep that was conveniently located. We did not receive the King Deluxe Rm we reserved nor did anyone inform us that were would not be. We discovered once we entered the room. When I inquired I was told they were overbooked. No refund or Discount! I have found that Hotels tend to take advantage of Hotels.com guests and give them the less desirable rooms b/c of the discount rate. I've had many 1st floor rooms, next to ice machine and elevator rooms not to mention never received th... read more
Business response:
Michael, we are sorry you had a poor experience at our hotel. Our team strives to provide a comfortable experience to each guest, but we sincerely apologize for missing the mark. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. Please consider visiting us again in the future so we can show you how much we have advanced. Sincerely, General Manager
Business response:
We appreciate your feedback. We are sorry there were a few issues to keep you from giving us a higher rating. We deeply regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.