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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pros and Cons The checkin experience was painless, the desk clerk was great. The room was clean enough and the furnishings were nice. They only provide 2 wash clothes and you must exchange your own towels for new ones. I could handle this IF the desk was staffed. There is NO one at the desk until after 7:30 am and then you are lucky to find them. There are numbers posted to call for help, but no one answers. At 1 am a fire alarm sounded waking everyone. If they could hire front desk staff this hotel would be a decent place t... read more
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your kind comments regarding your check-in experience; however, I sincerely apologize for the service issues you experienced. In response to your feedback, I will coach our night staff and make sure we are responding to guest needs in a timely manner. Additionally, I will make sure we are properly staffed to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that... read more
No wash rags Terrible service. Waited 5 hours to get wash rags.only took 2 hours to get towels. People were standing in line for wash rags at the front counter. Terrible service.
Business response:
Thank you for your recent review of your stay. Please accept our sincere apologies for the service issues you experienced. As this hotel’s manager, I can assure you that I have used your comments to retrain our front desk staff to ensure that each guest receives prompt and professional customer service. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Floors in unit were sticky. Place old needs Reno Place is old and needs Reno. Floors were sticky. Granola bars are not breakfast. Will just go to Holiday inn express next time
Bed bugs As I was leaving, I was stripping the beds as I do because of my experience as a houseman at sea island resort I saw a few bed bugs. I calling the front desk, maintenance came an hour early and saw a bed bug and killed it and said he didn't see anything.
No Smoking; what a joke... Hotel states it's NON-SMOKING but once I walked into the lobby of the hotel you could smell that someone had been smoking in the lobby. The elevator smelled of the cigarette smoke as well as my room. The shower drain clogged and worse of all no hot breakfast.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Dirty and stinky wanted an overnight stay for a gym competition in Columbia. Price was high for what we experienced.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. In response to your feedback, we will make sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Short stay I was not happy with the room not private, the sink was out no privacy, the room was not very clean ... The breakfast was a bad joke ... The place need to be better cleaned
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay was not to our company’s high standards. Please accept my apology. Your comments were reviewed by the staff, and we will be paying closer attention to the cleanliness of our rooms to make sure your experience is not repeated. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Disappointed. Rooms smells smokey. Not so much as last guest smoked but the smokes seep into the walls, etc. It's been "remodeled." Probably from apartment units where many smoked. The "free" breakfast was disappointing. No hot breakfast. Just coffee, tea, packages of oatmeals, muffins and breakfast bars. The only decent thing was the daily daily rate.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not enjoy your stay. In response to your feedback, I am having your room and the surrounding rooms deep cleaned and re-painted. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area
Pet's allowed The stench of cat urine was confirmed by the cat hair clinging to my luggage on departure. The numerous black hairs in the tub were not appreciated either
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, I can assure you that I have spoken with our staff and reviewed our cleaning procedures to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to ... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,863 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.