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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor management We ended up checking back out of our room and moving to another hotel. Upon arrival we were not given the type room we reserved. I had a copy of my printed room reservation thru (xxx) with me but they would not honor it, they said (xxx) doesn't know what rooms they have available. I asked to talk with the hotel mgr but when the desk clerk called her, she refused to speak with me or arrange a time to meet with me the next morning. She said she would be there anytime after 6-6:30am, that I could come find her. ... read more
Business response:
Your review recently caught my attention. Please accept my most sincerest apologies on the state of your stay at our hotel. I will be holding a meeting with our other managers and staff about proper customer service and communication when interacting with guests. We would love to have another chance to provide you with a better experience the next time you're in town.
false advertisement Poor condition what hotel don't do house keeping daily n room service
Business response:
Thank you for the feedback about your stay at our hotel. I am thrilled to read your remarks about how beautiful the hotel is. However, I am very sorry that you were disappointed in our housekeeping policy, however, it is important to note that we do offer extra housekeeping for a minimal amount. I discussed your comments with the team, and we are going to do a better job explaining our features. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our ... read more
Horrible Room was musty with hair in shower..... Hotel staff was seen sleeping.... & the provided breakfast was a cereal bar..... I will never book through Travelocity again!
Pros and Cons The checkin experience was painless, the desk clerk was great. The room was clean enough and the furnishings were nice. They only provide 2 wash clothes and you must exchange your own towels for new ones. I could handle this IF the desk was staffed. There is NO one at the desk until after 7:30 am and then you are lucky to find them. There are numbers posted to call for help, but no one answers. At 1 am a fire alarm sounded waking everyone. If they could hire front desk staff this hotel would be a decent place t... read more
Business response:
Thank you for taking the time to write a review of your stay. I appreciate your kind comments regarding your check-in experience; however, I sincerely apologize for the service issues you experienced. In response to your feedback, I will coach our night staff and make sure we are responding to guest needs in a timely manner. Additionally, I will make sure we are properly staffed to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that... read more
No wash rags Terrible service. Waited 5 hours to get wash rags.only took 2 hours to get towels. People were standing in line for wash rags at the front counter. Terrible service.
Business response:
Thank you for your recent review of your stay. Please accept our sincere apologies for the service issues you experienced. As this hotel’s manager, I can assure you that I have used your comments to retrain our front desk staff to ensure that each guest receives prompt and professional customer service. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Floors in unit were sticky. Place old needs Reno Place is old and needs Reno. Floors were sticky. Granola bars are not breakfast. Will just go to Holiday inn express next time
Bed bugs As I was leaving, I was stripping the beds as I do because of my experience as a houseman at sea island resort I saw a few bed bugs. I calling the front desk, maintenance came an hour early and saw a bed bug and killed it and said he didn't see anything.
No Smoking; what a joke... Hotel states it's NON-SMOKING but once I walked into the lobby of the hotel you could smell that someone had been smoking in the lobby. The elevator smelled of the cigarette smoke as well as my room. The shower drain clogged and worse of all no hot breakfast.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel t... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.