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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At Least it is near the interstate Management has placed a great effort on upgrading the exterior of the building. There however seems to be no effort on the interior of the building which is a shame as that is the part which turned me off the most. Two stars is being kind.
Overall it was pitiful. I have never stayed where there were no amenities provided. I felt lucky to get a bar of soap. The checkin lady was nice and efficient. The room was not worth the money at all.
the most horrible experience in the dirtiest hotes nothing works, everything is broken and very dirty , bugs and the breakfast is a lie, there is nothing just coffee and that's it.
Business response:
Oscar - Thank you for your recent review of your stay. We are disappointed that you did not have a pleasant stay with us. We are scheduled for a full renovation this fall to address many of these issues. We are also sorry that our grab-and-go breakfast did not meet your expectations. We offer coffee, muffins, granola bars, oatmeal, and fresh fruit each morning as a quick option for our guests that do not have time to cook in their fully equipped kitchens. We apologize that this did not leave you satisfied. Again thank you fo... read more
Great place if the room is fully renovated Good location and nice place. however there were many things missing from our room: no mirror over sink, no rail in closet for closets, no hairdryer, loose fawcets. Staff were non plussed about this and did not offer to move us. Other than this (!!) it is a good place for a family or extended stay. Breakfast is grab M go- coffee, muffins, energy bars. I would have enjoyed it if all the room had been finished/ Ck room first and change if not suitable
Business response:
Thank you for your recent review of your stay. We sincerely apologize that your room did not meet your expectations. Our staff has met to discuss your recent stay, and will continue to work on improving our hotel. We appreciate your kind comments about the hotel being good for families and it being in a good location. Thank you again for taking time to write a review. We hope to show you the positive strides we have taken next time you are staying in the area.
Not what I was expecting Woman at the desk was very nice. Room was very disappointing, not very clean, carpet was disgusting.
Business response:
Thank you for taking the time to provide us with your comments about your stay. I am glad to hear that you enjoyed our staff. Still, I apologize that you were not pleased with the cleanliness of your room. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you again for your comments. We hope to have the opportunity to provide you with a better stay in the future.
Pool equipment in disrepair. Hallway rugs dirty. Uncovered light in bathroom. Dirty (or stained) couch in room, complimentary breakfast miserly.
Not happy with room Bed was hard refrigerator was noisy and kept us up very very slow to check in
Business response:
Thank you for sharing your experience with us. I sincerely apologize for the level of customer service and the maintenance issues that you experienced during your stay. I will meet with our entire staff to review our maintenance policies and guest protocol to ensure that your experience is not repeated. Again, thank you for the feedback. We hope that you will give us another chance to provide you with a better experience in the future.
Not happy Upon arriving at 4am, we entered our room, which the windows were opened supposedly to air out the room, it was 40 degrees out!!! Went into the bathroom and the wiring in the overhead light were just hanging exposed! No light cover at all. No working exhaust fan. Went to brush my teeth... I was holding the entire faucet in my hand, it was not attached to the sink at all. Turn on the TV... Surprise, it didn't work. Called the front desk and complained, all they said was, what do you want us to do at 4am? Ummm get an... read more
Not worth the price Rooms dirty, no shampoo. They don't want to waste water which apparently is code for we don't want to clean your room nor pay staff to do it.
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,863 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.