This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
At a first glance it looks like a nice clean hotel. The staff at the front were very nice. The beds were very uncomfortable and the second day there I woke up with a bed bugs rash.
Business response:
Thank you for your recent review of your stay. We were disappointed to hear your stay was not a positive one due to the issues you experienced. To ensure that a situation like yours doesn't happen again, my team is working on improving these issues. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Terrible rooms Overnight stay, hotel chosen for location and supposedly included breakfast, it did not have breakfast, there were packaged muffins, no fruit, not even toast and bagels, most importantly not a decent cup of coffee due to coffee mate being sweetened, no plain coffee mate or even powdered creamer. The lobby looked great but the rooms are outdated with cheap worn out furniture, dirty kitchen and mold in tub in bathroom. The beds did not have mattress pads, just sheets and lumpy pillows. Save your money and find a... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that we did not meet your expectations with our grab-and-go breakfast and that the furniture was outdated. In response to your feedback, I am discussing with our staff how to correctly explain our grab-and-go breakfast and we will forward your comments about the furniture to corporate to update our product. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you for choosin... read more
Would not recommend When checking in we asked for a luggage cart and were told that we needed to give our license in order to get one. When we arrived on our floor it smelled like marijuana. When we got in our room, there was a full kitchen with not one piece of kitchen utensils, toaster,coffee maker, dishes, NOTHING!! We asked at the front desk and were told that we needed to request these items! We did get some in a drain board in a plastic bag. The television in the bedroom only had analog channels. Needless to say very d... read more
Business response:
Thank you for taking the time to write a review of your stay. We apologize that your stay was not enjoyable. To ensure that a situation like yours doesn't happen again, my team is committed to providing exceptional service and informing guest of all amenities. Thank you very much for bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
I never got my room I got to the hotel and the lady at the desk informed me that there weren't any more rooms available after I had already booked the room. I had to travel all the way back home to Charleston that night. Absolutely ridiculous!
Business response:
Thank you for your recent review of your stay. We apologize that the room was not available and no one moved you to another location. To uphold our company's high standards, we will ensure all staff knows the policy on how to handle when we do not have rooms available. It is very helpful for us to hear from our guests because it helps us to identify any concerns with our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
there was no hair dryer, no hangers to hang your clothes, no coffee pot, when asked about the items missing was told they get taken and we would have to be moved to room where these item could be found. they advertised a workout room but none of the equipment worked along with the television in that room was also inoperative.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that we didn't communicate to you our features and that we instructed you that we would need to move you in order for you to be provided with our amenities. In response to your feedback, I am reaching out to management and staff to get answers to this. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Never stay in this hotel chain again. Room was very dirty. Kitchenette appliances look like they came form junk yard. Bathroom door look like someone kicked and open a hole on it. This place is not a 3 star hotel. The only thing that look good is the outside part of the building and the lobby.
Beds were uncomfortable, breakfast was muffins and coffee, tub had mold in it! Didn't feel comfortable letting my family shower. We just stayed one night.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you didn't have an enjoyable stay. To make sure this doesn't happen again, I am going to make sure all rooms are comfortable and clean. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that despite the experience you had, you will consider us again in the future.
Started bad and ended bad
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry regarding the service and condition on the room. Your comments were reviewed by the staff, and we will not repeat this behavior. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Gross Suckers
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that. Thank you very much for providing us with your feedback. I do hope that you will return to any of our brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,946 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.