Extended Stay America - Columbia - Northwest/Harbison

Jeannie 

on Expedia

10 years ago

Hotel Change without notification We changed to a different hotel, without notice. We did not stay at the hotel to where we were changed and we were still billed for two nights. 

Jeannie 

on Expedia

10 years ago

Extended Stay review We reserved a room through Hotels dot com but our room was given away and we were switched to another Extended Stay further away. We could not find the other Extended Stay because the directions provided were wrong. We ended up staying at another Hotel, not Extended Stay. We were still charged for two nights at Extended Stay even though we did not stay there. We were told the switch was because we booked through Hotels dot com and why we would still be charged. 

Jeannie 

on Expedia

10 years ago

Disappointed I was very disappointed. We had booked a room on Kennerly Rd in Irmo,SC. When we went to check in the had moved us to another Extended Stay further away. We were not happy and the directions given were not accurate. We were never able to find the other hotel so we had to find a room at Wingate. We were still charged for two nights at Extended Stay even though we never stayed there. I have stayed several times at the Exended Stay on Kennerly, but at this point I'm not sure I will ever stay there again 

David 

on Expedia

10 years ago

Never to visit again I got in late (about 1am). The front desk was closed. I called the number they said (first time no pick up; 2nd time answering service picked up after many selections and much time). They told me they were call someone and they meet me. It was close to a 30 minute wait (and it seemed like she came by chance). And she never apologized for the wait. She complained the whole time about hotel.com and that they were really fully booked (though she did find a room that was booked the next night). I was like th... read more

C 

on Expedia

10 years ago

Worst Hotel Stay Dirty towel hanging on shower rod when we arrived. Stains and frayed carpets. No remote available for the TV. First floor smelled of cigarettes and something else. Spotty furniture and uncomfortable beds. This hotel is in serious need of a facelift. Staff friendly but not very helpful. 

Thomas 

on Expedia

10 years ago

Extended stay, sort of. Busted room windows, carpet worn away from bathroom threshold exposing tacks pointing upward, printer for guests non-functional resulting in multiple trips to nearby paid printing, "breakfast" sorely lacking in...well...breakfast, had to return to front desk EVERYDAY to have door cards reprogrammed, large open area next to "kitchen" obviously for a dining table but no table which is odd for a 2 bedroom extended stay with kitchen, directly across street from hospital resulting in late night sirens most... read more

Tony 

on Expedia

10 years ago

Didn't do much for us Reserved through hotels.com late in the evening we'd be arriving - it was a last leg on a road trip so we didn't arrive until around 2 AM. The staff didn't seem to be aware of the booking and were rather unpleasant about looking it up. The room was fine; we were excited about having breakfast in the hotel in the morning - except we found it to be a couple of muffins and plain instant oatmeal. We didn't stay after the breakfast room was visited by one of the staffer's yippee dog and a lovely cockroach; w... read more

Anonymous 

on Expedia

11 years ago

Worst hotel I have ever stayed in Not clean Staff however was awesome