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Extended Stay America - Columbia - Northwest/Harbison
- Hotels
- Irmo, SC
About this business
Location details
1170 Kinley Rd., Irmo, SC, 29063, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Buyer Beware This location looks pretty nice from the outside. But that is as far as I got with my "stay" at Extend Stay. Be careful about booking this location through a third party. They may take your money and leave you high and dry, as they did with me. I had to make a last-minute change from a HORRIBLE hotel across town. No problem, I logged in to my app and found that there was a vacancy at Extended Stay. When I showed up, the doors were locked to the lobby. No worries, it was late when I switched hotels. I called usin... read more
Business response:
Dear Loren, Please accept our sincere apologies for not meeting your expectations regarding your room reservation and the trouble you went through. Although such an incident is rare, we will review it with the concerned team members to see what went wrong with the reservation. We understand your frustration, and we genuinely regret disappointing you. Please do let us know if we can be of any assistance. Everyone is committed to providing exceptional service and having a comfortable stay with us. We hope to better your experi... read more
This property is way overpriced and needs a major facelift.....U couldn't get clean towels until they did laundry then u picked them up at the desk with your room number on a garbage bag at the end of the day, also breakfast was ridiculous a granola bar and coffee nothing else and if u were past 9am u didn't get anything!! There were many cracks in the walls, alot of rust in the bathtub drains just very trashy over all!!!!!
Business response:
Dear Donna, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's feedback. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We hope you will give us another opportunity to show you the hospitality we are known to provide to all our guests.Sincerely,Hotel Management
Not a spoon or a pan. Nothing to wipe my hands and no dish soap. Bathroom faucet was broken and there was a huge crack on the wall in the shower. Floor was dirty and lifting. Microwave was taken off the wall.
Business response:
Dear Kim, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
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Business response:
Dear YOUNGMIN, we apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will coach our front desk staff to ensure we communicate our services during guest arrivals and provide each guest with professional customer service. We hope to have the opportunity to welcome you back again. Than... read more
Frequently asked questions about Extended Stay America - Columbia - Northwest/Harbison
How is Extended Stay America - Columbia - Northwest/Harbison rated?
Extended Stay America - Columbia - Northwest/Harbison has a 3.5 star rating with 1,967 reviews.
When is Extended Stay America - Columbia - Northwest/Harbison open?
Extended Stay America - Columbia - Northwest/Harbison is open now. It will close tomorrow at 12:00 a.m.