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Extended Stay America - Columbia - Stadium Blvd.
- Hotels
- Columbia, MO
About this business
Location details
2000 W. Business Loop 70, Columbia, MO, 65203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again Room was filthy. Late check in so very discouraged to be tired and looking at someone else's spills and food on the floor. Blankets are barely there and its so basic you feel slighted. Very nice staff but it was too late. Columbia hotels were super crowded and booked so stayed and dealt with it. I did complain and they were nice but how can you let your guests into a dirty room? Just felt bad the entire 3 nights sleeping in there. Maid offered me rags to clean it up myself!!!!!!
Business response:
Cindy, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience this caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Very disappointed The room had not been cleaned very well. There were still clothes in a drawer and empty soda boxes in the cabinet from the last person who stayed there. The room appeared clean but that made me question just how clean it was. Our biggest complaint was the cost. $177 per night for that was ridiculous! I've stayed in much nicer rooms for much less. There wasn't a blow dryer in the room, no exercise equipment and the rooms needed to be updated. The "breakfast on the go" was a variety of granola bars and instan... read more
Business response:
Please accept our sincere apologies for not being able to deliver you a clean stay. Also, we are sorry you found our pricing to be expensive. Your feedback regarding the cleanliness issue and our breakfast offerings is shared with the concerned individuals in an effort to deliver better guest experiences going ahead. Kindly note, we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. Please give us another opportunity to provide you with a better experience on your... read more
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you a better experience. Sincerely, Hotel Management
The hotel was in a bad part of town. My daughter and I stayed there and we didn’t feel safe. The room was clean however the stairs were dirty. I won’t stay there again.
Business response:
Thank you for being our guest. It was disappointing to know you felt unsafe here and are sorry for that. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintain a good environment. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The hotel smelled our room was dirty. Towels were stained, beds were uncomfortable bathroom was dirty hair in sink and shower We had to cancel our second night and find a new hotel. Terrible experience.
Business response:
We are disappointed reading your visit to our hotel wasn’t an exceptional one. Please accept our sincere apologies for the cleanliness issue, and your feedback is discussed with our housekeeping team to ensure they provide better services going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Gerald, thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Dirty It was very dirty. The lobby floor looked like it hadn’t been mopped in who knows how long. Dust in the vents, grease around the microwave, and tub wasn’t very clean so I opted out and took a shower instead.
Business response:
Thank you for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you experienced here. Your feedback is discussed with the concerned team to take the necessary remedial actions ensuring we deliver a clean and comfortable stay to all of our guests going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Room had multiple damages and towels had stsins on them
Business response:
Thank you for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Cigarette burn in our bedding, room next to us was partying all night and we got like 3-4 hours of sleep. Phone didn’t work, called front desk with cell and still couldn’t reach anyone from 4:30 am-5:00am. Finally decided to just leave and either sleep in our car or get a new hotel. Wasn’t worth the money and would have paid extra to have stayed elsewhere if I would have known.
Business response:
Thank you for being our guest. Although our goal is to try and deliver guests with a comfortable stay, we apologize this wasn’t you experience. It is disappointing to know we couldn't deliver you with a perfect experience. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - Stadium Blvd.
How is Extended Stay America - Columbia - Stadium Blvd. rated?
Extended Stay America - Columbia - Stadium Blvd. has a 3.5 star rating with 1,830 reviews.
When is Extended Stay America - Columbia - Stadium Blvd. open?
Extended Stay America - Columbia - Stadium Blvd. is open now. It will close tomorrow at 12:00 a.m.