This profile has been claimed by the business owner or representative.
Extended Stay America - Columbia - Stadium Blvd.
- Hotels
- Columbia, MO
About this business
Location details
2000 W. Business Loop 70, Columbia, MO, 65203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel is very noisy due to being close the highway. I can not sleep all night. Closing the window does not help at all.
Business response:
Thank you for your stay. We apologize your rest was disturbed due to noise from the highway. While this noise was outside the hotel and uncontrollable by our team, we do understand your frustration. Our goal is to provide a clean property and a comfortable suite so you can get a good night's rest. We hope to have you back as a guest, so we can reserve a suite for you which does not face the highway. We appreciate your business and hope to see you back soon. Sincerely, General Manager
Awful, Dirty, Stinky, Scary! The location was good, that's about all there is good to say!! The place was filthy! When we got to our room, the door was propped open and the windows were open, they were trying to air the place out because it stunk so bad! There was NO shower curtain, the air conditioner didn't work, the people that were there were SCARY! Keep looking folks, do NOT stay here!!
Business response:
Susan, thank you for your review. Please accept my apologies for not meeting your expectations and for the inconvenience it caused. Our goal is to provide you with an excellent guest experience, so I regret falling short to this. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Hotel staff is clueless and not concerned. The hotel staff was clueless. I was having problems with my TV and they weren't too concerned. They said I could switch rooms, but I was checking out in 5 hours. The problem didn't get fixed, no repair person on staff. Breakfast was disappointing. There was granola bars and coffee. They have sugar and liquid creamer but no stir sticks. There is no silverwear in the room, that's only on request. They have oatmeal but no bowls, you have to use a coffee cup but no spoons to stir or to ... read more
Business response:
Cindy, we appreciate your feedback. We apologize for the issues you experienced while here and regret that our amenities did not meet your expectations. Our brand standards require us to keep the dishware at the front desk. Your comments are valuable to us as we continually strive to deliver the best facilities and service to our guests. We hope you will allow us another opportunity to serve you in the future. Sincerely, General Manager
Business response:
Nettie, I am sorry for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
Business response:
Thank you for taking time to rate your visit. Our number one priority is to make sure you receive an outstanding experience, so I am sorry we fell short while you were here. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, General Manager
Covered in spider bites Arrived late night, exhausted from traveling, and there was no staff to be found. I was literally yelling "hello?" To find someone... wasn't until about five minutes later that someone finally came from the back, saying he was working? The room was ok, but definitely run down and smelly. The worst part was that I woke up covered in spider bites on my beach, shoulders, and arms!! Save your money and your health!!
Business response:
Johnson, Thank you for sharing your feedback. We are sorry our staff was not immediately available to provide you with a proper friendly welcome. We apologize for the challenging stay you described in your comments. Our guests comfort is our number one priority and it seems we missed a chance to ensure your stay was exceptional. Thank you for letting us know so we could have our pest control company come visit and treat if necessary. We hope you will reconsider staying with us again when you are in the Columbia area. Thank y... read more
Well The rooms could use some updating and the highway traffic makes it very difficult to sleep. My family and I didn't feel very safe on this property. The staff was extremely nice, the price was great, but I don't think we would ever stay at this location again. Im
Would have been nice to have a working toilet We arrived on a Friday afternoon and immediately saw that the toilet needed maintenance. We told the front desk clerk, and she said maintenance would look at it the next morning. We left the next morning for the day and again told the morning clear about the toilet. We returned to the hotel room at the end of the day, and no one had even been in the room, let alone fix the toilet. In the meantime, the toilet became worse and was unusable. A hotel room WITH NO WORKING TOILET. I ca... read more
Horrible!!! We had two nights booked. After the first night we left in the morning to go to meetings only to return to all of our stuff taken out of the room. All the groceries,clothes,luggage, phone chargers and all. All gone! They had no answers for why they took everything out even though we had another night. SUPER SHADY PLACE!!!!
Frequently asked questions about Extended Stay America - Columbia - Stadium Blvd.
How is Extended Stay America - Columbia - Stadium Blvd. rated?
Extended Stay America - Columbia - Stadium Blvd. has a 3.5 star rating with 1,831 reviews.
When is Extended Stay America - Columbia - Stadium Blvd. open?
Extended Stay America - Columbia - Stadium Blvd. is open now. It will close tomorrow at 12:00 a.m.