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Extended Stay America - Columbia - Stadium Blvd.
- Hotels
- Columbia, MO
About this business
Location details
2000 W. Business Loop 70, Columbia, MO, 65203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was dirty and smelled bad. Room smelled like cigarette smoke.
Business response:
Charlie, I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you for your feedback, and we hope to welcome you back in the future. Sincerely, General Manager
Creepy Last minute booking, dropping our son off at school. We arrived late and the hotel was extremely creepy. It smelled bad, the room didn't seem like it was clean - we suspected that the sheets weren't changed either. The gentlemen working the desk was friendly but looked to be all alone. We were concerned that someone was going to break into our car, nothing happened.
Business response:
We apologize for the housekeeping service issues you experienced. This does not meet our standards, and steps have already been taken to address and correct our performance. I would also like to inform you that we take the safety of all of our guests very seriously, and we have procedures in place to ensure this security. We hope you will consider giving us a second chance so you can experience the high service standards you should always expect from us. Sincerely, General Manager
Business response:
Funmi, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations. We hope you will give us another opportunity to regain your trust. Sincerely, General Manager
FILTHY-DISGUSTING-GROSS Check in went well!! Then came the nightmare behind door 311!! The sight was UNREAL!! Debris, crumbs, dried beverage spills on the counters, tables, nightstands, carpet and tile floors. The kitchen sink, microwave and refrigerator were FILTHY!! The bathroom counter, toilet, tub and floor had hairs everywhere!! The bathroom mirror had dried soap and toothpaste on it!! I checked the bed and couldn't tell if it was clean or remade from the previous guest, the sheets were so wrinkled!! I went to the front... read more
Business response:
We're truly sorry that your room was not in the spotless condition it should have been as well as the fact that we did not completely address these to your total satisfaction. This is unacceptable by our standards and we addressed this with the individuals involved. Our goal is to provide a memorable experience for all of our guests, and will redouble our training efforts to ensure this does not happen again. Again, I am so sorry for the problems you encountered and would like to regain your trust and hope you will give us t... read more
Unhappy Momma There was no one at the front desk when we came to checkin. We waited for quite awhile finally someone arrived. We rented two room. The first room was not ready for us even though we didn't not check in until 11pm. We were upgraded to a different size room because all of the queen room had not been cleaned that day. The second room was a double. One bed was so stained you could see it through the sheets, the other bed wasn't as bad. Just felt like overall not a clean rooms. Our rooms were nonrefundable otherwis... read more
Business response:
Sarah, you are absolutely correct to expect a clean, well-maintained property as your home away from home, and we sincerely apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We deeply regret the inconvenience caused, and please consider giving us another opportunity to restore a favorable impression of our hotel in the futu... read more
Business response:
We appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, General Manager
Stay at your own risk. 1. Terrible. 2. Requested a quiet room when reservation was made and they first put on the noisy freeway side. 3. Besides noisy had to change rooms because it smelled like smoke. 4. Zoe the check in person had a terrible attitude (a real B______). 5. Only one plastic glass in the room. 6. Hole in blanket. 7. Asked where the ice machine was and told they had none and we should make our own using the ice cube trays. 8. Very dirty stairway. 9. No toilet paper holder, tp roll on the sink. 10. First and las... read more
Business response:
Brent, thank you for your review and for choosing to stay at our hotel. We certainly apologize for the housekeeping and service issues you encountered which led to a disappointing stay. We have shared your feedback with the respective teams so adjustments can be made in order to step up our game. We obviously have room to improve and I assure you we will. I truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager
Room and hotel were dirty. Exit doors were propped which causes concern for security. Building and room smelled of smoke. Food and trash in stairwells.
Business response:
Please accept our apologies for the issues you had at our hotel. We strive to provide every guest with an exceptional stay, and we are sorry this was not the case for you. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We encourage you to try us again in the near future as I am confident you will enjoy a better stay. Sincerely, General Manager
the first room given us was on third floor, there was a rain storm that came thru that night and our ceiling leaked. water on the laminate flooring and my cloth suitcase that was on the floor got wet.. they offered us another room. we left until mid afternoon and returned to hotel to get moved to a different room for 2 more nights. new room was also on third floor but no rain that night, but the room definitely had a bad odor in it. we only had 2 plastic glasses in the room to use. the breakfast was coffee prepackaged muffin... read more
Business response:
It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. ... read more
Frequently asked questions about Extended Stay America - Columbia - Stadium Blvd.
How is Extended Stay America - Columbia - Stadium Blvd. rated?
Extended Stay America - Columbia - Stadium Blvd. has a 3.5 star rating with 1,831 reviews.
When is Extended Stay America - Columbia - Stadium Blvd. open?
Extended Stay America - Columbia - Stadium Blvd. is open now. It will close tomorrow at 12:00 a.m.