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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Extended Stay America Hotel Columbia - West - Interstate 126 is located at 450 Gracern Rd, Columbia, SC. This business specializes in Hotels & Motels and Other Lodging.
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was dirty. Old aluminum pans left in cabinet with food in them. Shower was nasty. We had to change rooms were supposed to have non-smoking did not have non-smoking when we got there. Motel was very nasty will not stay there again
Business response:
Sarah, thank you for your review. We are sorry we were not able to accommodate you with the suite of your choice and the inconvenience it caused. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. We also apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit. Your concerns will be shared with our housekeeping team for review and action. We hope you will give us a second chance to deliver the type of experience you sho... read more
Staff was friendly. Check in went smooth. I was able to get a room on bottom level which was great for me. Did not like the roaches that I saw in the room. Also bathroom toilet had flushing issues. Room seemed a bit stuffy which caused my allergies to act up. I had to bring my own cleaning supplies for a piece of mind. The Good was the staff was nice, they offered light breakfast, bottom floor was convenient. The WiFi and television worked well and the bed wasn’t too too hard. For the length of stay it was ok. Just be more m... read more
Business response:
Thank you for your review of your recent stay. We are glad you liked our friendly staff and your bed was to your satisfaction. However, we apologize for the cleanliness issues you encountered and for the insects in your suite. Our pest control provider has serviced the hotel, and we are working with our housekeeping team to ensure procedures are being followed to prevent such issues in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
There were many things in the room that need repair.
Business response:
Thank you for evaluating your recent stay with us. We are sorry your room did not meet your expectations. We will share your valuable comments regarding the updates with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to see you again soon o your next visit this way. Sincerely, Hotel Management
Location and miss marva was nice n helpful. Already booked again for December
Business response:
Thank you for staying with us and for sharing your glowing remarks online about Extended Stay America. We are glad to read that our location was perfect for your needs and you liked the service provided by Marve. We will share your compliments with her. We look forward to hosting you in December. Sincerely, Hotel Management
Friendly staff, always there to help, my only thing is that their breakfast selection was bare, either out or didn't have it in stock, but that's my only conplaint
Business response:
Thank you for your terrific review of Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope you will choose us again on your next visit to Columbia. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 4.5 star rating with 1,690 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.