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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was way off in the back which was difficult to find.. The front office staff was nice and professional. However we had problems with both of the rooms. One room the bedding had blood on it and in the other room both of the beds had to be changed due to the bedding was dirty on both.. However the house keepers that were on duty did change the bedding in both rooms.
Business response:
Thank you for your review. We are glad you liked our friendly staff and that the issue you had with the cleanliness in your rooms was resolved to your satisfaction. We value your comments and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Just Ok Ok to stay short term.
Business response:
Thank you for being our guest at Extended Stay America. We are delighted to read you had a relaxing stay. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Great deal Courteous staff, clean room, great location
Business response:
It was a pleasure hosting you at Extended Stay America. We are delighted to know you had a great stay and that you were impressed with our accommodations, ideal location as well as with the excellent service delivered by our associates. Thank you for the fantastic review, and we look forward to your next visit. Sincerely, Hotel Management
Needs Work The room and hotel conditions were dirty. My bed looked like it had been slept "Hard" in.... Meaning the sheets and covers didn't seem to be changed out. The room door had gaps in the door jam / frame. I could see the hallways from inside my room. Plus there was some kind of construction or repairs to the room next door 3 of the 4 days I stayed.
Business response:
Micky, thank you for being our guest. We regret that your stay was during our renovations and are sorry for the cleanliness issues you faced while you were here. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, our maintenance team regularly checks areas that may need repairs, and your feedback regarding the door will be shared with them to make the necessary improvements. We value your feedback and hope to welcome you back soon. Sincerely, Hot... read more
The room had roaches and smelled like smoke
Business response:
Diana, we are very sorry your room fell short of your expectations. Your feedback is of utmost importance so it has been discussed with our housekeeping department in an effort to improve our service levels moving forward. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 3.3 star rating with 2,810 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.