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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Extended Stay America Hotel Columbia - West - Interstate 126 is located at 450 Gracern Rd, Columbia, SC. This business specializes in Hotels & Motels and Other Lodging.
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms are dirty and no sign of sanitary
Business response:
Dear Ann, Thank you for the review. We apologize for the cleanliness issues you encountered during your stay. Providing a clean and sanitary environment is of utmost importance to us, and we regret that we fell short of meeting your expectations. Your feedback is valuable, and we will address this matter promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to exceed your expectations on your next visit.Sincerely,Hotel Management
Needs some renovation/No breakfast It's somehow clean but needs some renovation. Even though the room was a non smoking it had a strong smell. Also they are not providing breakfast anymore which was not updated on hotel.com, very misleading!
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guests’ experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
No breakfast Okay for one night, but make sure you have slippers and shower shoes. Floor in our room was VERY dirty. There was a hole in the bathroom door and the front door to outside didn’t close all the way. Sad that breakfast has been discontinued.
Business response:
Thank you for your feedback. It looks like we fell short in some areas. We will take this feedback and work to improve in those areas.
Very marvelous
Business response:
Thank you Charles for your feedback and great review. We look forward to hosting you in the future. Thank you
Everything is marvelous
Business response:
We are glad you enjoyed your stay. We look forward to hosting you again in the near future.
Business response:
Thank you Meiosha for your feedback and positive review. We would like to learn more about where we dropped the ball. Please contact hotel management to discuss. Thank you!
Business response:
We are pleased that you enjoyed your stay and hope that you will book with us again in the future.
Business response:
Thank you Travis for your feedback and great review. We hope to host you again in the near future.Thank You
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 4.5 star rating with 1,690 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.