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Extended Stay America - Columbia - West - Interstate-126
- Hotels
- Columbia, SC
About this business
Extended Stay America Hotel Columbia - West - Interstate 126 is located at 450 Gracern Rd, Columbia, SC. This business specializes in Hotels & Motels and Other Lodging.
Location details
450 Gracern Rd., Columbia, SC, 29210, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent staff very welcome room was nice and clean.
Overall average experience. I had high hopes based on other reviews, however the room was not well cleaned (sponge left on top of the mirror, food product in the kitchenette, hole through the bathroom door) and guests were shouting well into the night. Pleasantly surprised by a grab-and-go breakfast. Very close proximity to the Pearson VUE testing center, but overall would not recommend to others planning a stay to take their exams.
Business response:
Dear Jenissa, Thank you for taking the time to leave a review of your recent stay with us. We're sorry to hear that your experience did not meet your expectations. We take all feedback seriously and will address the issues you mentioned with our appropriate team. We're glad to hear that you enjoyed our grab-and-go breakfast and found our location convenient for your needs. We apologize for any inconvenience caused by the noise from other guests and will do our best to ensure a peaceful environment for all our guests in the f... read more
The room was in bad shape bathroom door and front door frayed badly at the bottom. Room smelt smoky. The room was clean just looked very old and dowdy
Business response:
Dear Sandra, Thank you for sharing your recent experience at our hotel. We are sorry that the room's appearance did not meet your expectations. We take all feedback seriously and will address the issues you mentioned with our team. We hope you found some comfort in the cleanliness of the room, and we apologize for any inconvenience caused by the condition of the bathroom and front door. We appreciate your business and hope to serve you again in the future.Sincerely, Hotel Management
Furniture and decor in my room was new/ updated but my son’s room had shabby furnitures and awful odor… their first assigned room smelled of cigarettes. Exterior of building was dusty. Desk clerk was very friendly and helpful.
Business response:
Dear Carol, we appreciate you pointing out particular items that you loved and also areas where we can improve. We are committed to offering the best experience for our guests, and we will use your comments for future improvements. Thank you for choosing us and taking the time to leave your review. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
Property was fine. But, I needed to cancel my second night and bc I was 10 minutes after 6 Expedia would not allow that so I was charged for both nights. I won’t be using Expedia again if this isn’t refunded
Business response:
Dear kelly, thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third party, a prepaid booking site, must be made through them, and we suggest you contact them directly. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,Hotel Management
Location was good, in relation to restaurants, businesses, etc. One aggravation was that their advertised ‘breakfast’ was only a granola bar.
Business response:
Dear Bill, thank you for staying with us. We are happy you had a pleasant stay and appreciated our location close to area restaurants and shopping. However, we regret your disappointment with our breakfast and that it did not meet your expectations. Your feedback is shared with our breakfast staff as we continually strive to improve our guest experience. We value your business and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbia - West - Interstate-126
How is Extended Stay America - Columbia - West - Interstate-126 rated?
Extended Stay America - Columbia - West - Interstate-126 has a 4.5 star rating with 1,690 reviews.
When is Extended Stay America - Columbia - West - Interstate-126 open?
Extended Stay America - Columbia - West - Interstate-126 is open now. It will close tomorrow at 12:00 a.m.