Extended Stay America - Columbia - West - Interstate-126

Business response:

Dorothy, thanks for evaluating your experience at our hotel. We sincerely apologize for the inconvenience in your room. Your feedback has been discussed with the concerned team to ensure we inspect all our rooms thoroughly before allotting to our future guests. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider giving us another chance to provide you with a much better stay. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Jim, thanks for sharing the wonderful review about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Ronald, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for taking the time to review your experience online. Although you had a pleasant stay, we apologize for the maintenance issues you had in your previous room. Your feedback is shared with the concerned team for review and action. We take the safety of our guests and employees very seriously. Please know, our team is well trained to handle any situation and maintains a good environment. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Thank you for the review of our hotel and for sharing your feedback. Please know our top priority is the safety and security of our guests and our employees. Our Security team is reliable and well trained, and we assure you we are investigating the issues you mentioned. We also work very closely with the local Police Department to keep all of our guests safe and secure during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you so much for staying with us and for taking the time to give us your feedback. It's great to know you enjoyed your stay at Extended Stay America, and we loved having you. We look forward to your next visit! ​​​​​​​ Sincerely, Hotel Management 

Business response:

We are so pleased that you stayed with us at Extended Stay America. We were thrilled to read about your fantastic stay and that your room, our hospitality, and complimentary breakfast were just right for you. Thank you again for your comments, and we look forward to welcoming you back on your next trip. ​​​​​​​Sincerely, Hotel Management