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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff loaned a hair dryer with a smile. There was no coffee maker in the room. The room was not so nice.
Business response:
Mary, thank you for being our guest. We're glad you were pleased with the service provided by our staff, but we're for not meeting your expectations with your room and for the inconvenienceyou had due to our hotel policy. Please know our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Also, toensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. W... read more
The place was clean but the area it is located in is not very good. There are multiple signs around the property stating to not leave valuables in you car and many random people wandering the parking lot. When I went to check out the receptionist wouldn't come out of the back and when he finally did all he did was take my key and walk right back there. I didn't get a receipt or confirmation that it was done. The floors and walls are very thin and you can hear every move the person above you makes as well as hear the people n... read more
Business response:
Lindsay, thanks for choosing us. We offer our sincere apologies for the noise issue and poor service you received from our associates. Your feedback is shared with our front office team in an effort to improve our performance going ahead. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. Our team is well trained to handle any situation and maintains a good environment. We hope to have... read more
I've stayed in Extended Stays before. They are clean and comfortable. This room smelled like smoke as soon as we entered, even though it was non-smoking. There was no kitchen amenities that you would expect in an Extended Stay. Not a dish, a pan, not even a coffee pot. I've never stayed in a hotel that didn't have a coffee pot or keurig. Front desk only served coffee until 9:30 am on a weekend. Won't be back!
Business response:
Thanks for being our guest. We apologize as we didn’t explain our hotel policy to you on arrival and the odor issue you encountered while you were here. Kindly note, kitchenware, and in-room amenities are available at front desk to ensure their cleanliness. We will make sure our front office team communicates this without fail going ahead. Your feedback for the odor is shared with the housekeeping team to a do deep cleaning of your room. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Manageme... read more
Not happy The tub was too dirty to use. The queen size bed we booked was a double and the desk would not give us a receipt when we checked out. She said Expedia would email it to us and I still don’t have it 4 days later. Never staying here again. Not sure if I’m ever going to book through this site again either!
Business response:
Susan, we strive to provide excellent hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our sincere apologies for the difficulties you encountered while you were here. Your feedback is discussed with the appropriate individuals in an effort to improve our future guest experiences going forward. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of tim... read more
First off... these are not full kitchens, they are kitchenettes... no oven, no utensils/pans, not even a toaster. The Refrigerator was broken, and they were annoyed that I asked if it could be fixed (they didn't). They charge $10 to clean your room or get fresh towels, no hair dryer or other basics, no ice machine, and their breakfast offering is only oatmeal. They must have a lot of residents, because they act like landlords not hotel staff... rude and demeaning. AVOID. AVOID. AVOID.
Business response:
Morgan, thank you for your feedback. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our team, and we’re taking appropriate steps to ensure this is not repeated. Also, know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to offer this service to you at a minimal fee. Since our suites are designed for guests staying multiple nights desiring home-like living, these gue... read more
They advertised room as non smoking Both rooms smell strong odor of cigarettes Also when we opened a freezer it was used condom hanging in there
Business response:
Misha, we appreciate you taking the time to post a review. We are truly sorry for the cleanliness and smoke odor you experienced during your stay and regret the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell, and we will be more diligent with our efforts. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Had to wait for over 5 minutes for anyone to come to lobby/front desk when I arrived for check in. Called the front desk and the phone rang and rang - no one ever answered. In the morning after my shower, realized there wasn’t a blow dryer or coffee maker in room. Called front desk and they said that I’d have to come downstairs to front desk if I wanted a blow dryer or anything else.
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the service problems you experienced and hope you will accept our sincere apologies. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay, so please know we are taking every possible measure to make sure this does not happen again. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
You Get what you paid for. Room has a smell and felt dirty. I would not recommend this hotel. Good location right across from Easton. But not worth staying here. Lots of other hotels near by.
Business response:
Amy, thank you for choosing to stay at our hotel. We are happy to know you liked our location, but we are sorry for the cleanliness issues you had and the inconvenience it caused. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas so our guests have an exceptionally pleasant experience when staying at our hotel. We hope you give us another chance in the future. Sincerely, Hotel Management
Don't be fooled by the proximity to Easton, it's just on the "wrong side of the tracks".
Business response:
Thank you for reviewing us. We are sorry we missed meeting your expectations. We are sorry if we disappointed you and hope to have another opportunity of welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.