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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were drug deals going on in the parking lot for a few hours. Looked like gangs. Checked in at 5 and the room wasn't ready and hotel check in is 3. The receptionist was high.
Eh Eh. When we checked in the lady working told us to wait while she talked to her coworker. Then informed us she was tired from shopping all night on black friday and frustrated because the maintenance guy called off. I guess that is why there was so much garbage in the parking lot. Breakfast was pretty lame even for continental. The room had a kitchenette but it seemed crammed. Also there were no plates, pots pans ( I guess these need to be requested) Not even a coffee maker.The location was congested with traffic and not ... read more
Not such a great deal after all! The rooms were very dirty. Asked for assistance multiple times. Sheets were dirty, bathroom was dirty, knob on door broken.
Stay elsewhere No gift shop/place to buy water, toiletries, snacks, etc. None of the usual products in the bathroom (shampoo, etc.) Only 1 soap bar provided - would've preferred 1 for the sink & a separate one for the bath. Clerk was not very customer service oriented. For example, upon receiving a complaint, she didn't really have anything to say. It seemed that she did not care.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was no pleasant due to many inconveniences and lack of amenities. Please accept my apology. Our staff will be retrained on proper standards so situations like these will not occur. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Lobby and hallways smelled like smoke. Workers working outside on a Sunday morning at 8am and very noisy.
Don't bother. Stayed here for a weekend with my dog. Checked in and was given a room on the third floor. Not even 30mins later was told its not pet-friendly and had to vacate/relocate to the first floor; had to drag all of my belongings out of the room even though I specified a pet-friendly room on my online reservation and called the hotel to confirm few days prior to arrival. There was never anyone at the front desk when I had questions. Room and halls very dark and dingy. Bathroom tub looked dirty and clogged more than on... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were not located to the correct room the and your room was not up to standard. In response to your feedback, I am making sure the front desk attendant reads all notes especially about pets and the rooms are inspected to standard. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not a clean hotel and bare minimum. Not clean and dark. Room had horrible smell. Could not wait to get out of the room.
Horrible It was horrible!! The bed was hard, animals was barking, I heard everything from other rooms. I didn't sleep at all! Never again will I stay there.
I got what I paid for. I won't go cheap again. The bed and bedding were uncomfortable. There was an obnoxious smell in the room that never went away.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as implementing deep cleaning procedures. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.