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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk no help I needed a room at midnight booked on Expedia for to hotel would not allow check in until 3 pm because it was booked after midnight. Would not allow early check in and was no help. Rude and offered no help other than cancelling my reservation and booking a room and would not help or honor the price
Business response:
Thank you for your review. We are sorry you were disappointed with our service. Please accept our apologies for letting you down. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Price of room good, room was way to hot, actually ran air conditioning with out side temps around 32 degress and it was still to hot. Water temp for showers luke warm to the point if cold with no adjustments. Area good. Bathroom toilet unclean, feces on side of toilet. The room had a kitchenette with no utensils, dishes or supplies, no hair dryer. I was unaware that those items needed to be requested beforehand which is my fault. Very limited breakfast. :(
Business response:
Anna, please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
uncomfortable beds Beds uncomfortable, woke up with a back ache, pillows thin and cheap.
Business response:
Thanks for being our guest and sharing your review. We are sorry you couldn’t experience a good night’s sleep due to the bedding issue which impacted your stay. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We hope to have another chance to provide you with a relaxing stay. Sincerely, Hotel Management
Mile high dust! This was, by far, the worst hotel I've ever stayed in. I've stayed at this property before and it was clean, cozy, and efficient. This time, the room was DISGUSTING. The dust on the phone was a mile high! There were dark marks on the toilet seat and the bathroom was just as dusty, old and rusty as the rest of the room. I called down to request a room change, but the property was full. Even my messy four-year-old noted how filthy the room was - we had no choice. We checked out 20 minutes after checking in.
Business response:
Vanessa, thank you for returning to stay with us once again. That being said, please accept our apologies for the cleanliness issues you encountered in your room this time. We have shared your concerns with our housekeeping team to take the necessary action. We regret the inconvenience you had while here and hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Need to do a better job cleaning Room was very dirty. We had to clean the bathtub before we used it. Sheets were dirty. Motel needs an upgrade and more attention to cleaning.
Business response:
Please accept our sincere apologies that we failed to provide you with the clean and comfortable room that you deserved and regret the inconvenience caused. We take the cleanliness of our rooms very seriously and steps are already underway with our housekeeping team to ensure this does not happen again. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Horrible hotel The entire hotel smelled of pot. The smell was so strong in our room it gave us a headache. Also around 4am someone left something on their stove and the hallways were Smokey from that. The bed sheets had hair and other gross particules on it so my husband and I slept on top of the cover because it was too late in the night for us to drive home. All and all this was a terrible place to stay. The morning attendant was nice. The night attendant was uninterested when she was informed about the smoke and the alarm... read more
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
I will never stay in this hotel Walk right in and walk right back out, I couldn't stay at this hotel if they paid me to pay them no way
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Breakfast? Said it had a Continental breakfast that consisted of coffee, granola bars, coffee and instant oatmeal with only a cup to eat it out of no bowls
Business response:
Thank you for your review. We know how important it is to start your day off right with a good breakfast, so we are sorry our selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We are pleased you chose our hotel for your visit to our area and hope you will stay with us again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.