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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bed was very uncomfortable and room was not clean.
Business response:
Thank you for staying at our hotel and for your candid feedback. We want our guests to have comfortable stay and to get a restful night’s sleep, so we're sorry that you found the beds uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We continually work to improve our facilities, and we appreciate you sharing your comments. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Man... read more
Luke warm Shower... My big issue is that the water in the bath and shower were Luke warm at best. The staff didn't seem to care. I will be moving to a new location for my next visit.
Business response:
Laura, please accept my sincerest apologies for the maintenance and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Bed Bugs - Had to leave and move to another hotel We stayed at the Extended Stay at Easton for a conference taking place across the street. We had stayed at Extended Stays in the past without incident. On the first night, my wife could not sleep because of itchiness and she felt biting. We checked under the mattress to see if we saw a cause and found black spots (signs of bed bugs) under the fitted sheets were spots and had hair and other stains throughout. We complained to the night manager and she made a note. Since it was... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We take all comments of this nature very seriously, and as a precaution we have had our rooms thoroughly inspected. During our multiple inspections, no bed bugs were found. We have strict policies and procedures in place to prevent these types of issues, and we follow the most rigorous industry standards when it comes to the cleanliness of our rooms. We thank you for your feedback, and we hope you will choose us again the next time you are in our area.
Business response:
Brenda, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Close to shopping The kitchen was not stocked with anything to use. The parking lot was full of trash and there were sleeping people outside on the side doors on two different nights the hallways were dirty and filled with debris I would not recommend there and I did not feel safe there
Business response:
We are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. Please know our brand standards require us to keep the kitchenware at the front desk to ensure cleanliness. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Ma... read more
Cooperate Traveler The hotel smells awful and the rooms are good for the price but they are filthy and gross. If they would just clean the carpet in that place and replace the automatic air fresheners in the hall, that would help tremendously. Secondly they need to replace their entire housekeeping staff. I saw 2 people checking out getting refunds because of how soiled and nasty that place was. I have allergies and immediately knew to look at the carpet. I took a Clorox wipe and scrubbed the area and it was a brighter color... read more
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We deeply regret the inconvenience caused, and please visit us again so we can restore your faith in our hotel and provide you with the hospitality you deserve. Sincerely, Hotel Management
extended wait check in staff was terrible. was told we could check in at noon. but they laughed at us. then when my wife come back a few hours later ... they wouldn't let her check without me being there. no bathroom in the lobby, but one of the cleaning staff let my wife use the employee restroom
Business response:
Stanley, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, General Manager
The walls are thin and I could hear everything going on above me and next to me. The linen needs to be replaced. No one explained to me that the rooms would only be cleaned if I stayed 8 days!
Business response:
Lynn, please accept my apologies for the issues you experienced while here. Our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, towels and linens are available at the front desk anytime and complimentary. If we did not communicate this properly at check-in, we are truly sorry. We hope you will consider a return visit so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.