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Extended Stay America - Columbus - Easton
- Hotels
- Columbus, OH
About this business
Location details
4200 Stelzer Rd., Columbus, OH, 43230, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled like potting soil. Was itchy the entire time I was in the room. Making sure to wash my clothes well after having slept there
Business response:
Susan, a well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Rude Check Inn The Women that checked me in was rude and condescending. Upon booking the room it provided me the option to pay in cash at the counter. She said that paying cash was not an option even upon checking out . I informed her that I have paid with cash before and she stated that I was not correct.
Business response:
William, thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. We also regret the poor service you experienced from one of our associates and assure you this has bee... read more
Dirty, appliances didn’t work, no staff on duty at night the laundry lady took my complaint
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
From the outside the hotel appeared clean; however, once you stepped through the doors the smell of cigarettes was extremely apparent. The lobby was clutter with boxes (looked like breakfast foods) and the elevator inspection had expired in April. The hallway on the second floor where are room was located had a smell of cigarettes and urine. Twice when at the front desk we waited while the employee finished her cell phone conversation - the wait was about 7-8 minutes. The room was “clean” but the comfort of the bed was lacki... read more
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will consider giving us another chance so we can restore your confidence in our hotel. Sincerely, Hotel Management
Lower rated hotel Hotel staff was not friendly and never at front desk for assistance. Beds are rock hard. Fridge is very old. Rooms were not restocked before we came into our room. Wifi was horrible and dish kept losing signal. I will not be back.
Business response:
Barb, we strive to provide wonderful hospitality to all of our guests, and we sorry to let you down. Please accept our sincere apologies for the difficulties you encountered during your stay. Your feedback is important to us, and so it has been discussed with the concerned teams in an effort to improve our services and facilities going forward. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We would like to regain your trust and hope you will give... read more
not good I got there, no one at the desk. a cleaning woman finally came and wouldn't check me in. said no reservation despite showing confirmation
Business response:
Leigh, we're so sorry for what you experienced on arrival. We understand your frustration and please accept our apologies for our lack of responsiveness. Your feedback has been discussed with our team, and we will take the appropriate action to prevent it from reoccurring. We appreciate your business and hope to have another chance to make a much better impression. Sincerely, Hotel Management
Never Again Not happy at all with my stay!! The pictures i have dont show how dirty it really was. The first person I meet was nice. Went down hill from there. The website said breakfast (one of the main reasons I pick this spot) they said the switched to grab and go (then put it on your website). Ok so I got breakfast.....no juice or water to grab. I don't do coffee, and such. Now to the room....the smell was so bad. I asked for a room change they said there was none. So I went to Wal-Mart to buy stuff to take the smell awa... read more
Business response:
Christy, thank you for your review. On behalf of our entire team, please accept our apologies for providing you with anything less than a sufficient experience. Please be assured that we are taking immediate steps to avoid such problems in the future. It is our goal to provide an excellent experience to each guest, so we truly hope you will give us a chance to redeem ourselves the next time you visit our area. Sincerely, Hotel Management
Worst hotel stay The worst hotel stay, and I travel frequently. Windows on first floor rooms did not lock; door handles were loose; lamps were dirty; "breakfast" was tiny granola bars, instant oatmeal, or little bagged muffins. No hairdryers in room. No coffee in rooms. TV remote was loose and the batteries kept falling out. Noise from other rooms to include large dogs barking.
Business response:
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Easton
How is Extended Stay America - Columbus - Easton rated?
Extended Stay America - Columbus - Easton has a 3.5 star rating with 2,207 reviews.
When is Extended Stay America - Columbus - Easton open?
Extended Stay America - Columbus - Easton is open now. It will close tomorrow at 12:00 a.m.