Extended Stay America - Columbus - Polaris

Business response:

Dear Guest, We are delighted to hear that your check-in experience was so welcoming and that your room met your expectations for cleanliness and comfort. It is wonderful to know you felt at ease during your stay. Thank you for sharing your experience, and we hope to have the pleasure of hosting you again soon, providing the same attentive service and enjoyable accommodations at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Angela, It is always a pleasure to hear that our team helped make your visit enjoyable. We work hard to create a welcoming, comfortable environment, and it’s rewarding to know we came through for you during your stay. Thank you for choosing Extended Stay America and for taking a moment to share your experience. We truly appreciate your support and look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind recognition of our team and are pleased to know their efforts made a positive impression. We regret that an in-room amenity was unavailable during your visit and apologize for any inconvenience this may have caused. Your comments are valuable and help us identify opportunities to enhance the overall experience. We hope you will consider returning in the future, as we would welcome the opportunity to provide a more satisfying and c... read more

Business response:

Dear Elvina, It is great to see your fantastic rating, and we genuinely appreciate you taking the time to share your experience. Thank you for choosing Extended Stay America. We apologize that the morning selection didn’t meet your expectations, and we will certainly keep your suggestions in mind as we explore ways to improve. We appreciate your feedback and would be delighted to welcome you back for an even more enjoyable visit. Sincerely, Hotel Management