Extended Stay America - Columbus - Polaris

Business response:

Dear Guest, Thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that your check-in experience was so welcoming and that your room met your expectations for cleanliness and comfort. It is wonderful to know you felt at ease during your stay. Thank you for sharing your experience, and we hope to have the pleasure of hosting you again soon, providing the same attentive service and enjoyable accommodations at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Angela, It is always a pleasure to hear that our team helped make your visit enjoyable. We work hard to create a welcoming, comfortable environment, and it’s rewarding to know we came through for you during your stay. Thank you for choosing Extended Stay America and for taking a moment to share your experience. We truly appreciate your support and look forward to welcoming you back whenever your travels bring you our way. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind recognition of our team and are pleased to know their efforts made a positive impression. We regret that an in-room amenity was unavailable during your visit and apologize for any inconvenience this may have caused. Your comments are valuable and help us identify opportunities to enhance the overall experience. We hope you will consider returning in the future, as we would welcome the opportunity to provide a more satisfying and c... read more