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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast is almost non-existent but everything else was great.
Business response:
Dear Vicki, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed your overall stay and that everything else met your expectations. However, we sincerely apologize that our grab-and-go breakfast offering did not meet your needs. We understand how important a more substantial breakfast can be, and your feedback has been shared with our team as we continue to evaluate ways to enhance guest satisfaction. We truly appreciate your kind words and your honesty, and we look forward to welc... read more
Overall, service and accommodations were great. Updates to rooms were okay. For the price, as expected. Would I stay there again? Yes.
Business response:
Dear Greggory, Thank you for your thoughtful feedback and for choosing to stay with us. We’re pleased to hear that you found our service and accommodations to be great, and that the updates to our rooms met your expectations for the price point. It’s wonderful to know you would choose to stay with us again. This means a lot to our team. We continuously strive to provide a comfortable and welcoming environment for all guests, and your satisfaction is our reward. We truly appreciate your stay. We look forward to welcoming you ... read more
The Best Staff Member Who Genuinely Care! The highlight of my stay at this Extended Stay America Suites Columbus Polaris is the entire staff’s professionalism, friendliness, helpfulness, and actions that demonstrate “caring” for others. This attribute for this hotel is outstanding. To name a few staff members: Amy (front desk), Joseph (maintenance), Brandi (days front desk). I don’t have all the names, but overall the actions by the staff caused me to stay longer. Thank you!
Nice place to be when you need a hotel. Super friendly and helpful staff (especially Amy at the front desk).
Business response:
Dear Dr. Melveena, Thank you for your wonderful feedback. We’re delighted to hear you enjoyed your stay and found our hotel to be a nice place when you needed accommodations. It's especially rewarding to know that Amy at the front desk made a positive impression with her friendly and helpful service—we’ll be sure to share your kind words with her. Providing a warm and welcoming experience is our top priority. We truly appreciate your support and can’t wait to welcome you back to Extended Stay America. Sincerely, Hotel Manage... read more
I love the staff they’re so fukn amazing. They always go above and beyond great people can’t wait to stay again. This place is awesome.
A bit dated and worn down in the room. There was mildew/mold on the shower ceiling. We didn’t need to use the kitchen but I wouldn’t have anyway. Only had granola bars, oatmeal, coffee and tea for breakfast options. The staff was very helpful and friendly.
Business response:
Dear Monica, We apologize for the condition of your room and the presence of mildew on the shower ceiling. This does not reflect the standards we strive to maintain, and we will address this with our housekeeping and maintenance teams. We also regret that our breakfast selection did not meet your expectations. Your comments are valuable and will help us improve our offerings and facilities. On a positive note, we’re pleased to hear our staff provided friendly and helpful service. We hope to have the opportunity to welcome yo... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,786 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.