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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked how every room had a small kitchen and dishwasher inside and the hotel provides any necessary dishware you need
Rooms needs means of ventilation , furniture needs to replace with new ones , carpet old and smelly. I have a sick husband and his hard to move him from one hotel to another
Business response:
Dear Guest, We are truly sorry to hear about the inconveniences you experienced, especially given your husband's condition. We understand how important comfort and cleanliness are, and we apologize for the lack of proper ventilation, outdated furniture, and the condition of the carpet. Your concerns have been shared with our maintenance and housekeeping teams to ensure immediate attention and long-term improvements. We appreciate your patience and value your input as we work to enhance our guest experience. We hope to have t... read more
Patricia checked us in! Very personable and helpful. Excellent customer service skills! Facility isn’t fancy but it’s more than adequate for those traveling on a budget.
Business response:
Dear Guest, We’re thrilled to hear that Patricia provided you with excellent customer service—she truly exemplifies our commitment to guest satisfaction, and we’ll be sure to pass along your kind words. While we may not be a luxury property, we take pride in offering clean, comfortable, and affordable accommodations for travelers on a budget. Your feedback encourages us to continue improving and ensuring our guests feel welcomed and valued. We hope to have the pleasure of hosting you again at Extended Stay America in the nea... read more
Business response:
Dear Guest, We’re sorry to hear that your stay did not meet expectations. We strive to offer the best experience possible for our guests, and we’d love to understand more about what happened during your stay. Please provide more details on your experience, such as any areas for improvement or specific concerns you encountered. Your input is incredibly valuable as we work to improve our services. We hope to have the opportunity to address these issues and welcome you back for a more enjoyable stay in the future. Sincerely, Ho... read more
It was good.
Good
Business response:
Dear Guest, Thank you for sharing your positive feedback with us. We’re so glad to hear that you had a good experience during your stay at our hotel. It’s always our goal to provide a clean, comfortable, and welcoming environment for all our guests, and we appreciate knowing that we met your expectations. Your satisfaction means a lot to our entire team, and we’re committed to continuing to deliver great service on every visit. We truly value your support and hope to be your choice for future stays at Extended Stay America.S... read more
Staff at the desk were friendly and helpful. We were disappointed that kitchens had no utensils, dishware, or cooking pans. They had to be requested and took hours to be available because the front desk was understaffed.. I'm not blaming the person at the front desk (she was kind and helpful), I'm blaming policy and lack of staff. Also, the advertised pool no longer exists.
Business response:
Dear Guest, We apologize for the inconvenience regarding the kitchen amenities and the pool. We’re working on improving our staffing levels to ensure that requests are fulfilled in a timely manner and that our policies align with guest expectations. We understand your disappointment and appreciate your patience. On a positive note, we’re glad to hear that our front desk staff was friendly and helpful. We hope to have the opportunity to serve you again and provide a better experience. Sincerely, Hotel Management
Nuce room. Smaller than i expected. Staff was gteat when you could find them. They had to many tasks for 1 perspn which kept them unavailable. Kitchen items were available upon request. I plan on staying again. The price is definitely unbeatable for what you get.
Business response:
Dear Guest, Thank you for your feedback. We're glad you enjoyed the room and found our pricing unbeatable. We appreciate your kind words about our staff and apologize if availability was limited at times — we are working on better staffing support to improve responsiveness. We're also pleased you found our kitchen item request system helpful. Your understanding means a lot, and we’re happy to hear you plan on returning. We truly value your business and look forward to welcoming you back! Sincerely, Hotel Management
Very clean and staff is awesome
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,772 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.