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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room sleeps six but only 2 bath towels and only 1 hand towel and only 1 tiny bar of soap in the room. No bedding for hide a bed. No dishes, silverware or utensels in kitchen no paper coffee cups or plastic cups. No coffee pot or ice bucket. Breakfast was pitifully supplied with only candy bars and small packaged muffins and instant oatmeal, coffee or hot water for tea. This not a breakfast. No juice, no milk, no fruit, no toast or bagels or pancake or waffle maker and certainly no hot eggs or breakfast meat or potatoes. 3rd ... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us ano... read more
The smell of BO when i walked in the room was terrible. The property and staff were nice, but can’t give it anything but a terrible because of that smell.
Business response:
John, thank you for sharing feedback about your stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. Your feedback has been shared with the housekeeping team to be more attentive in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The bathtub had no railing. This is a potential hazard because people could fall.The tables and kitchen floor were not dusted and this caused me to have problems with my allergies and vision. The hallway had something that was spilled all over the floor. The best thing was the proximity to the mall, shopping and food.
Business response:
Marie, thank you for choosing us. We sincerely apologize for the maintenance and cleanliness issues in your suite. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay, and we are certain your next visit will be wonderful. Please give us a second chance to prove ourselves. Sincerely, Hotel Management
I was originally given a room and it was dark inside so I decided to open the curtains. When I did, I noticed that the windows were covered in mold. I then pulled back the blankets on the bed and it was very clear that the sheets had not been changed. I went to the front desk and was given another room. In that room (on the first floor), the window was open. I tried for quite some time before I was able to close the window. I didn't feel safe being alone with the window open all night. I finally was able with a ton of force ... read more
Business response:
Thank you for your review of your stay with us. We apologize for the maintenance and cleanliness issues in your suite.Our guests deserve a clean, well maintained, and comfortable suite while staying with us.We apologize you did not have a better experience during your stay,and we are certain your next visitwill be wonderful.Please give us a second chance to prove ourselves. Sincerely, Hotel Management
Dirty, no amenities, dated and loud. I wouldn’t recommend this hotel to anyone
Business response:
Krista, thank you for sharing your experience with us. We are sorry to hear our services and amenities were not to your expectations. Your feedback will be shared with our housekeeping team to ensure it is not repeated. The kitchenware for use in the guest suite are kept at the front desk to ensure cleanliness. Hair dryers are also available at the front desk, too, and are complimentary. We have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome you bac... read more
Nice area but service was bad would not stay there again
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room still had trash in it from the guest before and around the windows were just really dirty
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with our hotel during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,646 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.