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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Out family stopped here for a quick overnight stay after a long drive. It served it’s purpose. But I would not stay here for longer. Basically what you would expect from a cheap hotel- room had a funny smell and it was not up to date.
Business response:
Leah, thank you for staying with us. We work hard to provide a clean and comfortable environment; therefore, we are sorry that the specific issue you outlined compromised your experience. We will follow up on your concern to ensure this is not repeated. We also regret your disappointment with the condition of our property and will share your comments with the appropriate individuals for future modernization plans for our hotel. We do hope you will stay with us another time so we can provide you with a much more satisfying ex... read more
The room had a strong odor of urine and dust. It needs to be thoroughly cleaned. The staff and grounds were very nice.
Great hote Great hotel. Very clean. Super friendly staff. Great amenities. Will definitely stay again.
Business response:
Jamie, thank you for sharing your review of Extended Stay America. We are glad your stay with us was enjoyable and that you loved your well-maintained property and the service from our staff. It was our pleasure hosting you, and we love knowing you will return soon. Sincerely, Hotel Management
We had an issue with the bedroom TV. The picture was not coming though. I let the desk know about it and they said they would get someone on it. Maybe the problem was not fixable, but at least let me know because when we returned that evening, same issue. In addition, maybe it was just our room, but there was a not fresh smell.
Business response:
Rob, thank you for your honest evaluation. We are deeply sorry that our staff was not as responsive as they should have been in working to address your specific concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We will also share your comments with our housekeeping team regarding the cleanliness issues you experienced and take steps to ensure we are more diligent going forward. We hope to have the opportunity to make yo... read more
Ok
Business response:
Doris, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant, and we look forward to having the pleasure of hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,604 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.