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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is exceptional. Professional and courteous.
Marginal at best
Business response:
Dear Mark, Thank you for staying with us and for your review. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression. However, it is disappointing that we could not provide you with a more pleasant stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out how we can enhance our service to our guests. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
Had to wait to check in and room had maid in it, so another was assigned. No maid service( not aware come after a week only.) Only 1 trash can in room.
Business response:
Dear Suzanne, Thank you for choosing our hotel for your recent visit to the city. It is good that you had a pleasant stay. However, we apologize for the issues you encountered during the delay in check-in. Also, we are sorry for the inconvenience caused by the housekeeping policy. Your remarks are important and shared with our team for further improvement. Also, we have instructed our front desk to mention our policies during check-in. We appreciate your patience and this valuable feedback, as we always want to improve our g... read more
It was a spacious room in a desirable location that didn’t break the bank.
Business response:
Dear Nathan, Thank you for being our guest. It is glad to know you had a pleasant stay, and you were pleased with the quiet and spacious room, and our location was perfect for your needs. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
The refrigerator doesn’t work. It smells moldy, there is “water” just sitting in the freezer, all while it’s turned “on”. Disappointing.
Business response:
Dear Mariah, Thank you for choosing us and also for your review. We are happy your overall experience was pleasant. However, we want to apologize for the issue with our refrigerator, which kept it from being perfect. We will have our maintenance team check and fix this immediately. We appreciate you bringing this to our attention, and we hope you will consider giving our hotel another chance so we can leave you a much better impression on your next visit. Sincerely,Hotel Management
Won't be back, we prefer full service hotel. Also fire Alarm went off in one room- for no reason. Couldn't control AC in other room, husband got too cold. Shower did not have any safety handles for seniors.
Business response:
Dear Mary, Thank you for reviewing our hotel. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Thank you again; we wish you all the best for your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,640 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.