Extended Stay America - Columbus - Polaris

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America works hard to deliver a great guest experience, so we really appreciate you letting us know we succeeded in making your stay wonderful. We hope you will visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Tim, it was a pleasure having you as our guest at Extended Stay America. It's great to know you enjoyed your stay and our facilities & service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. It is good to know you liked our convenient location, but we regret the cleanliness issues you had and the inconvenience it caused. We have addressed your concerns with the staff, and we have taken corrective actions so this does not happen again. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Bradley, thank you for choosing Extended Stay America for your holiday visit. It feels good to know you enjoyed the spaciousness of your well-maintained room and that you and you liked the service provided by our courteous associates. once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our attentive associates and that overall you had a pleasant experience. We appreciate your valuable feedback and hope to have you as our guest again. Sincerely, Hotel Management 

Business response:

Candace, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

SANDY, thank you for your feedback. We are sorry you found the sofa bed uncomfortable. We do have a variety of room configurations which may be more suitable to your needs the next time you stay with us. We appreciate your feedback as we continually strive to meet the needs of every guest. We hope to see you soon as our guest again Sincerely, Hotel Management 

Business response:

Michael, thank you for taking the time out of your busy schedule to share your glorious rating with fellow travelers online. We appreciate you choosing us and look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your comfortable suite and that our facilities were up to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management