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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Had to switch rooms due to odor and dirt. Second room was better but still an odor
Business response:
Please accept our sincere apologies for the cleanliness issue you encountered in your initial room. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Thank you for bringing this to our attention, and we hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Not very clean bathroom. Asked for additional pillows none awailable
Business response:
Lisa, thank you for sharing a review. Although you had a pleasant stay, we are sorry for the clenaliness issue you encountered and regret the inconvenience it caused. We have made a note of your feedback and have shared it with the appropriate team. We hope you will consider staying with us so that we can make your next visit a memorable one. Sincerely, Hotel Management
This hotel is a little dated and the breakfast was barely there.
Business response:
Betty, we are sorry our hotel was not to your expectations and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope the positive aspects of your visit will bring you back to us for an even better experience. Sincerely, Hotel Management
Business response:
Demetre, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Short Stay But Great Only stayed one night but everything was great. Requested first floor room and actually got one! Ideal location for shopping and restaurants. Pet friendly!
Business response:
Anita, thank you for the glowing review of Extended Stay America. It’s a pleasure to know we met all your expectations and that you enjoyed our ideal location. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointing First of all we didn't get a 1st floor room as requested. Then the toilet was plugged. They were rude very poor customer service and the bathtub wasn't clean and for some reason they made a big deal over us getting extra towels.it was supposed to be no smoking and that's all you could smell up and down the hallways very very unhappy
Business response:
Darlen, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate teams, and we’re taking immediate steps to prevent these issues from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
O so close to the conference I was attending at the Polaris Hilton!!!
Business response:
Susie, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay with us and found our location ideal for your needs. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
On the positive side, staff was very friendly and helpful. And for the most part it was quiet (except for one night when a herd of elephants apparently had rented the room above me!) On the negative side, my room was dusty, the microwave hadn’t been cleaned, the toilet had to be fiddled with to flush correctly, the heater was SUPER noisy, and the exit staircase I used instead of the elevator was dirty and several bags of garbage were sitting in it for at least 3 days. I also thought the kitchen would be stocked with utensils... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.