Extended Stay America - Columbus - Polaris

Business response:

Paul, thank you for staying at our hotel. We are sorry for the odor issue you experienced during your stay with us. We have made a note of your feedback and have shared it with the housekeeping team. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management 

Business response:

Rene, thank you for writing such a wonderful review of our hotel. We appreciate your nice comments about our convenient location close to a variety of restaurants. We receive many positive comments about our location so we are glad this contributed to making your stay a great one. All of us here at Extended Stay America appreciate your business and look forward to seeing you again. Have a great day! Sincerely, Hotel Management 

Business response:

Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Jim, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Demi, thank you for the glowing review of Extended Stay America. We are delighted to know you were impressed with our courteous associates and loved your well-kept suite. It was a pleasure to have you here, and we look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. We apologize for the maintenance and odor issues you encountered in your room. Please be assured that we have discussed your feedback with the concerned departments, and we’re working with them to fix the problems you mentioned immediately. We hope you will consider giving us a second chance the next time you are in Columbus. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We’re glad to know overall you had a nice experience with us and you were impressed with the service provided by our staff. However, we’re sorry for the noise you experience while you were here and for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. It was a pleasure to have you as our guest, and we hope... read more

Business response:

Gregory, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management