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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Short Stay But Great Only stayed one night but everything was great. Requested first floor room and actually got one! Ideal location for shopping and restaurants. Pet friendly!
Business response:
Anita, thank you for the glowing review of Extended Stay America. It’s a pleasure to know we met all your expectations and that you enjoyed our ideal location. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointing First of all we didn't get a 1st floor room as requested. Then the toilet was plugged. They were rude very poor customer service and the bathtub wasn't clean and for some reason they made a big deal over us getting extra towels.it was supposed to be no smoking and that's all you could smell up and down the hallways very very unhappy
Business response:
Darlen, thank you for the review of our hotel. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate teams, and we’re taking immediate steps to prevent these issues from happening again. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
O so close to the conference I was attending at the Polaris Hilton!!!
Business response:
Susie, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay with us and found our location ideal for your needs. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
On the positive side, staff was very friendly and helpful. And for the most part it was quiet (except for one night when a herd of elephants apparently had rented the room above me!) On the negative side, my room was dusty, the microwave hadn’t been cleaned, the toilet had to be fiddled with to flush correctly, the heater was SUPER noisy, and the exit staircase I used instead of the elevator was dirty and several bags of garbage were sitting in it for at least 3 days. I also thought the kitchen would be stocked with utensils... read more
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Safe area easy to get to off the hwy nice room comfortable bed quiet
Business response:
Thank you for being our guest and for your wonderful feedback! We are glad to know how much you appreciated our comfortable beds and well-appointed rooms. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Michelle, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
The carpeting in the room was torn up by the door. Everything else was in order.
Business response:
Thank you for sharing your feedback online. Although you liked certain aspects of your pleasant stay, we apologize for the issue you had in your room. The feedback for the carpet is shared with the housekeeping team to do the needful. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,605 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.