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Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Polaris Stay When I came into my room, the heating/air unit was blowing full blast and I tried to turn it down with the controls on it. I called the front desk and the woman who answered said "The thermostat is on the wall". She was very short and didn't seem interested in helping me. I went to the wall unit and attempted to turn the fan off and several combinations but the unit kept blowing cool air at full blast no matter what I did. It was 10 pm and I was tired after a long day and had a long day ahead of me the next day... read more
Business response:
Thank you for being our guest. Although you slept well on our comfy bed, we are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
All you need - clean and quiet. Allowed late checkout.
Business response:
Rita, thanks for sharing the wonderful review about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Other than being kicked out of the system every time we left the hotel it was a very nice experience.
Business response:
Matin, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Great location and large comfortable room especially for the cost. Only downside, no coffee maker in room. Staff were very good.
Business response:
Mo, thanks for choosing Extended Stay America on your visit to our city. We are delighted to know you liked the spaciousness of your room and that our convenient location was the highlight of your entire stay. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
Business response:
We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Our stay was very good except that the bed was only a double, not queen. Very tight for two. No drinking cups and no cooking utensils.
Business response:
Wes, thank you for taking the time to review your stay at Extended Stay America. We're glad you overall you had a pleasant time with us, but we're sorry for not meeting some of your expectations and for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Stay was very good,clean rooms ,friendly service,and convenient to get to
Business response:
Casimiro, thank you for the glowing review of Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to your return visit. Sincerely, Hotel Management
Your clocks need to be set for the right time , your nite stands are dirty , the breakfast is a joke , change your coffee it’s nasty watched people throw it away , the hot water isn’t hot for hot tea and where are the bowls for your oatmeal, really I couldn’t do this to the public they pay good money to stay at these hotels so you could spend some good money to feed them better , your tub doesn’t drain well I shouldn’t be standing in my own dirty water, I think I will think twice before I stay at this hotel anywhere, your sh... read more
Business response:
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sin... read more
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 3.7 star rating with 2,643 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.