This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Polaris
- Hotels
- Columbus, OH
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8555 Lyra Dr., Columbus, OH, 43240, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person who checked me in was very pleasant. I'm a big fan (/very grateful) of a QUICK check in process. Thanks for the stay!
Business response:
James, we appreciate you choosing to stay at Extended Stay America. It is great to read that you were impressed with our front-desk service and had a pleasant stay here. Thank you for giving us the opportunity to serve you, and we hope to provide you with another comfortable visit in the future. Sincerely, Hotel Management
Nice and convenient Nice clean room with a comfortable bed. I wish there was a coffee maker in the room. Luckily there was coffee in the lobby.
Business response:
Joanne, thank you for choosing Extended Stay America for your stay. We are glad to know you liked your clean & comfortable room and had an enjoyable stay here. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Nothing extravagant, but a perfectly comfortable setup. Don't expect much for breakfast, it's just basic granola bars and muffins.
Business response:
It was a pleasure having you as our guest at Extended Stay America. It's good to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Disappointing for the price. I would expect more for the price. The bed was hard and uncomfortable. There was no dishes unless you asked. I reserved for three persons, however there was no extra linen. Again, had to ask. No pool towels either, again had to ask. As for a "Grab and go breakfast" what a joke! More like coffee and a snack. Should not advertise a breakfast as it is false advertising. Location was convenient, need more parking. Facility was clean.
Business response:
Joseph, although you liked our clean facility, we are disappointed that the value for the price fell short of your expectations. Please know to ensure the cleanliness of kitchenware, they are kept at the front desk and are complimentary. All extra linens and other in-room amenities are also available with them. If we did not communicate this properly at check-in, please accept our apologies. Also, your feedback with regards to our grab-and-go breakfast has been shared with our Brand Leaders to enhance our future guests’ expe... read more
Clean Convenient Cozy it was a nice place to stay the halls were a little smelly and the ice didn’t work other than that it was nice
Business response:
Thank you for being our guest at Extended Stay America. We are happy to know you found our location to be perfect for your needs and liked our well-kept hotel. However, we are sorry for the cleanliness issue you faced while staying with us. Your feedback has been discussed with our housekeeping team to be more diligent going forward. We appreciate your business and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
The staff was great, very nice and personable. My room was an upgrade which was great, but the bathtub had hair in it, the fridge was kind of dirty, there was hair on the desk, pubes on the toilet, and the room smelled really odd. I had to go get a bottle of sanitizer and a cloth and clean my room before I felt o touching the flat surfaces. I'm sure it's a great place when it's cleaned properly.
Business response:
Bryan, thank you for being our guest. Although we are glad you liked our staff, we are sorry for the cleanliness issues you had during your stay. We are working with our housekeeping team to ensure we redouble our efforts in providing the guests with a clean and comfortable room that they deserve. We hope you will give us another chance to impress you on your next visit. Sincerely, Hotel Management
The employees were nice, location was great, and pool was warm. The cleanliness wasn't very good both in the hotel room and throughout. Trash cans were full throughout the building ans at the entrances. The room had stains on the sheets and there was a towel from a previous person (s) hanging up behind the door, and cookie bits under one of the beds. We had a small kitchen, but there were not utensils, dishes, or pots/pans. I think they may have been by request, not really sure. Furniture was comfortable though, and breakfas... read more
Business response:
Thank you for your feedback. We are sorry for the difficulties you had during your stay and for the inconvenience it caused. Your comments have been discussed with the Housekeeping team to make sure these issues are not repeated. Also, kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items upon request. Please accept our apologies if we did not communicate this properly at the time of check-in. We hope this will not deter you from staying with us aga... read more
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Polaris
How is Extended Stay America - Columbus - Polaris rated?
Extended Stay America - Columbus - Polaris has a 4.3 star rating with 1,705 reviews.
When is Extended Stay America - Columbus - Polaris open?
Extended Stay America - Columbus - Polaris is open now. It will close tomorrow at 12:00 a.m.