Extended Stay America - Columbus - Tuttle

Business response:

Thank you for evaluating your recent stay with us. We’re glad to know you liked your well-maintained room and that the service provided by our staff met your expectations. However, we’re sorry for the slow Wi-Fi connection you experienced and for not meeting your expectations with our grab-and-go breakfast. Our engineering staff has rectified the issue and assured us everything is now running as it should. We will also share your feedback regarding our breakfast offerings with our Brand Leaders to assist them when determinin... read more

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know you liked your comfortable room, but we are sorry for the odor issues you experienced while you were here. We have shared your concerns with our housekeeping team to ensure a review of our procedures. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect review of Extended Stay America. It’s great to see you loved our location close to Dublin and that you also appreciated your well-maintained room. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to Dublin. Sincerely, Hotel Management 

Business response:

Jacob, thank you for taking the time to evaluate our hotel. Please accept our apologies for the cleanliness issue you encountered in your room and for the inconvenience you experienced while you were here. We assure you that we have discussed your concerns with our housekeeping team. We will be working diligently to identify and fix the problems. We look forward to having you visit us again so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Koji, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management