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Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible customer service, not welcoming. The tub was nasty and there was still trash in the trash can inside the room.
Business response:
Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointment you had due to the unsatisfactory service and the cleanliness issue you encountered in your suite. We assure you to take steps to enhance our service and accommodations. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Vehicle break-ins high I stayed at the hotel before so I chose it again for this year’s tournament. The room was not as clear as in the past. The shower handle looks like it was fixed quickly and unprofessionally. The staff was friendly but not entirely honest. I was told vehicle break ins never happened at the hotel. However, my vehicle was broken into and numerous items were stolen including the dog’s bed. The police said they are always at the property due to crime. If you decide to stay there, do not leave anything of va... read more
Business response:
Thank you for staying with us and for your candid review. As your review is anonymous, we would appreciate additional information so that we can investigate this matter. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Customer service was very rude I did not stay there
Business response:
Tianna, thank you for your review. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
We spent the day at the Columbus Zoo and at 7pm we went to check into our hotel that we booked and paid for days before through Expedia. When we got there we were told that someone else with the same name had just checked in earlier that day and that there were two reservations under my name earlier but now they’re both gone. I waited around with my spouse, our 5 year old and one year old. The plan was to take the kids to the room and one of us go grab dinner. We waited TWO and a half hours for the poor sweet desk woman to g... read more
Business response:
Thank you for your review. We are sorry for the inconvenience you faced at the time of check-in and apologize for the issues you encountered in the room. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Not worth the risk. Suite reserved and paid for, not available. Upon arrival another customer was complaining of bugs in their room. We were Offered another suite only 1 actual bed & a sleeper sofa Asked if anything else available? We were told that a room could be cleaned and we said we would be back after dinner. We arrived back at the hotel and proceeds to the room. upon entering the room cockroaches were found. Went back down to the desk and ask for the other room as we could not locate another hotel. We were told that w... read more
Business response:
Thank you for taking the time to post your feedback. Firstly, we are very sorry for being unable to provide you with the suite of your choice. We also apologize for the cleanliness issues in the suite you were offered. We will discuss your comments with our housekeeping and pest control teams for their review and action. We truly regret the inconvenience you had and hope you will allow us to host you again. Sincerely, Hotel Management
Horrible Stay Hotel looks nice from the outside but horrible inside. Our room was dirty, had very few towels (only 4 for a booking of 6 people), kitchen area was not cleaned well, rooms are very outdated. No hair dryer - broken off the wall. Worst was we had a sofa bed for the kids, unfolded it and it only had a single size mattress on a queen size frame. We asked for another room or them to give us an additional room at no charge to allow enoguh sleepin arrangements - were told no. They gave us a bed on wheels to put in the... read more
Business response:
Stacy, thank you for staying with us and for your candid review. We regret your disappointment with the room we assigned you and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We are also sorry for the concerns you experienced with our service. Your total satisfaction is our top priority, and we regret the inconvenience this caused. We appreciate your patience and hope you will stay with us again for a m... read more
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,471 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.