This profile has been claimed by the business owner or representative.
Extended Stay America - Columbus - Tuttle
- Hotels
- Dublin, OH
About this business
Location details
5530 Tuttle Crossing Blvd., Dublin, OH, 43016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Psychotic houses
Business response:
Seth, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The shower had a rust ring around the bottom in room 330. There were people playing loud music late at night and early evening. The breakfast was only packets of oatmeal and granola bars. While that is better than nothing if you advertise a breakfast I just expect something hot. I understand times are hard with COVID but these are some things I was not satisfied with.
Business response:
Erin, thank you for your review. We are sorry for the cleanliness issue you encountered. We have asked our housekeeping team to be more diligent going forward. On rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. We will also share your feedback with our food and beverage team to see where we can improve our grab-and-go breakfast offerings. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Man... read more
We tried to check in at 4:45 pm on a Saturday and there was NO ONE there. A message was left to dial 0000 on the phone, but no one ever answered. Finally someone came to check us in, but he was a clod and unfriendly.
Business response:
Alan, thank you for your review. We are sorry for the unsatisfactory service you received at check-in and regret the inconvenience caused. This is not the kind of impression that we want our guests to have. We will bring your concerns to the attention of our staff as we continuously strive to improve. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
The property was fine. Shorty after checking in and my child showered, a roach was seen and we took a picture of it to show the desk clerk and he refunded me with no problem and ended up staying with family in town.
Business response:
Thank you for your review. We are sorry for the issue you encountered and regret the inconvenience caused. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
A lot of potential. They should drug test their employees
Business response:
Thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Terrible customer service, not welcoming. The tub was nasty and there was still trash in the trash can inside the room.
Business response:
Thank you for bringing your concerns to our attention. We sincerely apologize for the disappointment you had due to the unsatisfactory service and the cleanliness issue you encountered in your suite. We assure you to take steps to enhance our service and accommodations. We would like the opportunity to serve you better in the future and hope you will consider a return visit. Sincerely, Hotel Management
Vehicle break-ins high I stayed at the hotel before so I chose it again for this year’s tournament. The room was not as clear as in the past. The shower handle looks like it was fixed quickly and unprofessionally. The staff was friendly but not entirely honest. I was told vehicle break ins never happened at the hotel. However, my vehicle was broken into and numerous items were stolen including the dog’s bed. The police said they are always at the property due to crime. If you decide to stay there, do not leave anything of va... read more
Business response:
Thank you for staying with us and for your candid review. As your review is anonymous, we would appreciate additional information so that we can investigate this matter. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Customer service was very rude I did not stay there
Business response:
Tianna, thank you for your review. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to all of our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
We spent the day at the Columbus Zoo and at 7pm we went to check into our hotel that we booked and paid for days before through Expedia. When we got there we were told that someone else with the same name had just checked in earlier that day and that there were two reservations under my name earlier but now they’re both gone. I waited around with my spouse, our 5 year old and one year old. The plan was to take the kids to the room and one of us go grab dinner. We waited TWO and a half hours for the poor sweet desk woman to g... read more
Business response:
Thank you for your review. We are sorry for the inconvenience you faced at the time of check-in and apologize for the issues you encountered in the room. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Columbus - Tuttle
How is Extended Stay America - Columbus - Tuttle rated?
Extended Stay America - Columbus - Tuttle has a 3.9 star rating with 1,480 reviews.
When is Extended Stay America - Columbus - Tuttle open?
Extended Stay America - Columbus - Tuttle is open now. It will close tomorrow at 12:00 a.m.