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Extended Stay America - Columbus - Worthington
- Hotels
- Columbus, OH
About this business
Location details
7465 High Cross Blvd., Columbus, OH, 43235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AC/heat unit issues. No towels or hangers First room they put me in had an AC unit that didn't work. The night front desk gal was fabulous (1st name started with a T) and she quickly accommodated me to a different room. That rooms AC had been frozen up due to too low of a temperature setting. (60 degrees) but luckily the fan worked. After a couple of hours the AC unfroze & started to work, but by morning it wasn't again. I told the front desk & seemingly a repair guy fixed it. However, the 2nd night I needed heat. When I tur... read more
Business response:
April, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Our beds had other people's trash under them! All in all this place was okay, with a couple rather significant caveats. First, the positives: The front desk staff were extremely gracious and accommodating. We needed to change rooms when we first arrived, and this was no problem. Unfortunately, the room we stayed in for three nights left a lot to be desired. At one point, something fell under the bed, and when my boyfriend knelt down to retrieve it, he noticed that there was a TON of trash (not ours) under the bed. We're tal... read more
Business response:
Alexis, it is disheartening to read your review regarding the cleanliness issues you encountered in your room. We strive to provide clean and comfortable accommodations for all our guests and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong. Again, we apologize for this unpleasant experience and would love to be able to redeem ourselves on a future visit. Sincerely, Hotel Management
Business response:
Ginny, please accept our sincerest apologies for not living up to your expectations. While our attempt is to provide an exceptional experience for every guest, sometimes we fall short. We hope you will consider giving us another chance so we can make it up to you. Sincerely, General Manager
We could smell smoke in the room which caused a bad headache and no sleep at night.
Business response:
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, General Manager
Just ok in Columbus We had our dog for his first hotel stay. Unfortunately he found a torn up Styrofoam cup under the bed which he proceeded to eat. We were not happy with this level of clean. But otherwise room was Ok.
Business response:
Thank you for your feedback. I apologize for not living up to our commitment to clean, fresh accommodations during your stay. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance so that we can make it up to you. Sincerely, General Manager
I originally booked a queen room and when I arrived with my boyfriend, the woman at the desk told me she had to "upgrade" me to a room with two full beds which would be cheaper. This was after I paid for the queen room online so I didnt get any money back and got a smaller bed!! We tried to let it go and checked the room out and realizing how small the beds were we went back down to switch out the room. The woman asked us why we needed a bigger bed and didn't understand until finally we had to explain that two grown men can'... read more
Business response:
Charles, thank you for your stay with us and for the candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
PAY A LITTLE MORE AMD STAY AT A DECENT HOTEL No housekeeping, no coffee in the lobby in the evenings, no supplies in our room. Continental breakfast is cheap, dry prepackaged muffins and granola bars. Staff did not appear at the counter for approximately 20 minutes. Sketchy looking customers. Would not repeat my stay.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Business response:
Gary, I am sorry to see that we failed to meet your expectations and hope you will accept my apology for what transpired. We hope to make your next stay a much better one. Sincerely, General Manager
Terrible Bed, Maintenance Issues, But Good Staff At first glance it seemed fine. Friendly staff, easy check in, spacious room. But be warned, there are almost no amenities included beyond towels and a couple of soaps. Maybe that's normal for extended stay, but it was bare bones. Of bigger concern were the terrible bed and the maintenance issues. The bed was awful, quite possibly the least comfortable hotel bed I've ever slept in. It felt like a cheap $199 mattress you buy directly out of those discount furniture warehouses.... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and d... read more
Frequently asked questions about Extended Stay America - Columbus - Worthington
How is Extended Stay America - Columbus - Worthington rated?
Extended Stay America - Columbus - Worthington has a 3.7 star rating with 1,514 reviews.
When is Extended Stay America - Columbus - Worthington open?
Extended Stay America - Columbus - Worthington is open now. It will close tomorrow at 12:00 a.m.