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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not what I expected and not what the pictures on t It was stuffy and there was a dog in the next room kept barking all day and night
Business response:
Dear Teresa, Thank you for your feedback. We’re sorry the experience didn’t match your expectations and that the atmosphere felt uncomfortable during your stay. We understand how disruptive it can be when neighboring noise affects your rest. Please know our front desk is available at all hours to assist with any concerns, and we encourage guests to reach out so we can help resolve issues promptly. Your comments are appreciated and will be shared with the team. We hope you’ll consider giving us another opportunity to provide ... read more
My husband got bitten by bed bugs, there are roaches in the kitchen.
Business response:
Dear Grace, Thank you for bringing this to our attention. We’re truly sorry to learn about the issues you encountered during your stay. Guest comfort and cleanliness are extremely important to us, and your concerns have been taken seriously. To address the issue, we are taking immediate action, including thorough inspections and treatments by professional exterminators. In addition, we are carefully reviewing this with our housekeeping team to ensure that our rooms consistently meet the highest standards of cleanliness. We r... read more
Hotel needs major updating. Old and stained furniture. Small roaches were in the bathroom. Bathtub was separating from the walls. Knobs kept coming off the stove. Broken windows. We couldnt open our room window be cause broken glass would fall into our room. Floors upon arrival needed a good sweeping. I should have taken pictures, but i had small kids i kept forgetting. We will not be staying there again. Do NOT recomend staying with children.
Business response:
Dear Nikki, Thank you for sharing your experience. We truly regret that your stay did not reflect the standards we aim to provide. Your concerns, especially regarding cleanliness and safety, are extremely important and have been noted. Guest comfort is a top priority, and we understand how important that becomes when traveling with children. Feedback like yours helps us take the right steps toward a better, safer, and more welcoming environment. We appreciate your input and look forward to the opportunity to offer a signific... read more
We had a late check in and I had called in advance to confirm my room. When I got there at 1 am we got our keys went up to our room and they had given us the wrong room I went and talked to the front desk lady and she told me there were no more rooms available for the night! I was upset because I had 3 small children one being a 5 month old so we needed a place to sleep fast and they gave us a room with 1 bed it was unacceptable I still have yet to receive my refund. We had to drive to a different town to find a hotel with r... read more
Business response:
Dear Sheila, Thank you for sharing your experience. We regret the distress this situation caused, particularly given the late arrival and the needs of your young children. Please note that you were assigned the originally reserved one-bedroom accommodation. Unfortunately, we were fully booked that day and were unable to offer a room with two beds instead. We have already reimbursed the third party through which you have booked your reservation. To complete the refund process, you will need to follow up with them so they can ... read more
Staff was courteous and helpful. Lobby was very dirty on arrival. Shower spray was a little more than a trickle. Breakfast was muffins and oatmeal packs.
Business response:
Dear Faustino, Thank you for taking the time to share your feedback regarding your recent experience. We appreciate your positive remarks about our staff and their helpful demeanor. However, we sincerely apologize for the aspects of your visit that did not meet your expectations. Your insights are invaluable, and we will ensure they are communicated to our team as we work towards enhancing the consistency of our guest experience. We look forward to the opportunity to welcome you back and provide you with an improved stay in ... read more
This property is dirty and dingy. The beds and pillows were very uncomfortable. The double pull-out sofa was disgusting. The mattress looked like it was pulled out of a dumpster; we couldn't even use it.
Business response:
Dear Uriah, We truly regret that your experience was so disappointing and fell short of expectations. The condition of the pull-out sofa and the overall cleanliness you described is deeply concerning, and we sincerely apologize for the discomfort this caused during your stay. Your feedback has been noted, and we will be addressing this with our housekeeping and maintenance teams to ensure immediate improvements are made. We hope you will consider giving us another opportunity in the future to provide the quality and comfort ... read more
Chips on the floor, no breakfast, lift was making too much noise, no soap , face wash, shampoo etc. Was in the room.
Business response:
Dear Vikas, Thank you for your feedback. We regret that your stay did not meet your expectations and that the condition of the room and the lack of amenities caused you frustration. Our guests frequently bring personal items to use in their suites, so we provide complimentary toiletries upon request at the front desk. Your comments have been shared with the team. We appreciate you bringing this to our attention and hope for the opportunity to provide a better experience in the future. Sincerely, Hotel Management
Everything was good in the lobby, receptionist good attitude they also have a little gym area vending machine , laundry room but went we got to the room started the bad things, I don’t know if the room got flooded before cause the floor look like potholes from the streets, the head shower didn’t work properly and other little things…. I expect a little more for that price
Business response:
Dear Cynthia, Thank you for sharing your experience. We’re glad you had a positive impression of our front desk service and that the available amenities were a nice addition. However, we apologize that the room's condition did not meet your expectations. Your feedback has been shared with the team for review, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to provide a more comfortable and consistent experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.