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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They gave us a used bar of soap, cabinets were missing . It felt like we were sleeping in a haunted hotel
Business response:
Thank you for being our guest. We sincerely apologize for the inconvenience you had in your room and the poor service provided by our front desk team. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our future guest experiences going ahead. Please give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
We called to see when we could check in. We were told anytime. Then when we get there, we were told 25.90 if before 3. And then they make you pay for dishes to use overnight. The room had pieces of broke. Furniture on it and was infested with roaches. Never again!
Business response:
Marcy, please accept our sincere apologies for not living up to your expectations for a perfect stay. We always strive to deliver a well-kept room and clean facilities, and unfortunately, we missed during your stay. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Terrible customer service. We were 6 hours out and were called and told we would not have a room because they had over booked. No offers to help or anything. Then the rep hung up on us. Expedia saved the day.
Business response:
We appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and sincerely hope you will provide us another opportunity to serve you better in the future. Sincerely, Hotel Management
Bed was too hard that was the only thing that l thought was not pleasant😔
Business response:
Emilio, thank you for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. We hope the otherwise positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Disappointing Experience We had a very poor experience. The property was old. Water pressure was low. Rooms were not cleaned and beds were not prepared. There was NO breakfast - but advertised and sold as offering free breakfast at the time of booking. They do NOT even have a kitchen/dining area!! No coffee in the room. Very poor place overall. Very disappointed, especially since the whole family (2 kids) were with me. This was meant to be a nice vacation.
Business response:
We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business traveler Got to my room late and when ready to shower found out shower was not clean there was a squeezed out shampoo bootle and dirty soap lying there. I called the front desk but they just went to the room and superficially cleaned the tub. I was not satisfied at the fact that I was not moved to a clean room. No action was taken and I did not want to shower in a dirty shower.
Business response:
Ruben, we would like to offer our sincere apologies for the cleanliness issue you encountered in your room and that our staff couldn’t assist you to your satisfaction while trying to correct the situation. Please be assured that remedial steps are underway to ensure these problems don’t happen again.Counting on your kind generosity to accept our apology, we hope you and your family will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Never stay there again It was terrible after I checked in they told me they didn't have the room I reserved so they put in one I didn't want plus they then told me that all the TVs weren't working but that they will working by the end of the day which was a lie they never worked the whole time I was there. When I entered the room it was a mess it was never clean the bed sheets were not done no towels it looked like someone was still staying there. There stuff was still there. The free breakfast was only coffee nothing else. ... read more
Business response:
Thanks for choosing us. Please accept our sincere apologies as we couldn’t provide you with the room of your choice and the difficulties you had during your stay with us. We consider your feedback very important, and thus it has been shared with the concerned team, and we will take the appropriate steps to prevent such an issue from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.