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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The only way I can describe this hotel is disgusting. Trust me when I tell you you don’t want stay there!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
won't stay again.... the floors are sticky - try different cleaner. There was hair in the sink and debris on the carpet. The sheets were wrinkled, made me think they weren't changed. My second room had a recliner, which was great because we needed it to sleep in (have heart stints), BUT the spring poked the back and made sleeping TERRIBLE. NO water pressure for a shower. AND only 1 or 2 outlets worked. Made charging phones difficult.
Business response:
Patricia, thank you for your candid evaluation. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
This place is horrible, had roaches, stinks and they had the nerve to have pest control letter slid under your door at the hotel while guest were there. They came the next day and was all over the whole hotel inside and outside. Then that stirred up the roaches and I got out of there• Said they can only clean rooms once a week in a pandemic, never going back and would not recommend to no one.
Business response:
Lenore, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Two words Lazy maid This is how the room looked this was us to be nice I don’t know what happened
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Booked a room a week and a half before, only to “check in” and find the hotel over booked by 3. Front desk couldn’t find my reservation, even with a confirmation from Expedia. Had to stay with friends in their smaller room, and had to use the roll away beds, just to have them taken away for customers who wanted to pay for them after.. Pool was extremely small, doesn’t come with WiFi unless you upgrade, TV didn’t work, and the “complimentary” breakfast was just a muffin or granola bar. Staff was too comfortable and disregarde... read more
Business response:
Gabby, thank you for your comments. We are sorry for the reservation issue you encountered and regret the inconvenience caused. We are reviewing this with the appropriate team to see what went wrong so we can avoid this from happening again. We value all your comments and invite you to stay with us the next time you visit this area so we can redeem ourselves. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.