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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst place to stay. I don't reccomend this place. Hotel rooms are dirty staff are all related and don't care about the guests at all theres roaches ants and a dirty condom under the bed that me and my wife found in a room the only thing that the hotel did was switch us rooms we tried and stayed but the experience just got worse with another guest threatening me and my wife cops were called by the receptionist who even started to curse at me and my wife before the police arrived. I ended up breaking my toes from trying to ge... read more
Business response:
Jeremy, thank you for your review. We apologize for the unfortunate incident you mentioned and regret the inconvenience it caused. We are also sorry for the cleanliness issue you encountered in your suite. We will share your concerns with the housekeeping team to ensure this does not repeat in the future. Also, regarding the insects, we have our pest control company scheduled to treat the room and the property soon. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely,... read more
The front desk was super sweet. However the room we were given was awful. The bathroom was big clean, there was a cockroach in there and a dead but on the floor. I guess it could have been expected considering what we paid.
Business response:
We are sorry for your disappointment with your room. We have discussed your feedback with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. We have also contacted our pest control provider to address the roach problem as quickly as possible. Thank you for bringing this to our attention. We hope that you will give us another chance and visit our hotel again in the near future. Sincerely, Hotel Management
The room itself was spacey but was dirty the dressers was missing drawers couch’s was ripped air conditioner made crazy noise no breakfast offered
Business response:
Jeremy, thank you for the review of your stay. We are sorry for the issues you encountered in your suite and regret the inconvenience it caused. Your concerns have been shared with the maintenance and housekeeping teams to ensure a better experience going forward. We also apologize for the disappointment you had with our grab-and-go breakfast offerings. On a p[ositive note, we are happy you liked our spacious suites. We value your feedback and hope you will give us another chance to prove we are committed to providing outsta... read more
It was okay Stayed two night didn’t clean my room on the second night. Didn’t have creamer with flavor with day
Business response:
We appreciate you staying with us and providing a review of your experience. After reading your feedback about housekeeping not visiting your suite, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee. And fresh linens and towels along with any toiletries are always available at the fron... read more
The pool was dirty. Hadn't been cleaned in days. The floor in the bedroom was uneven by the bed. You could feel where a piece of floor was missing. Breakfast was a grab and go, not what I expected when it says breakfast available. Say it is continental. Front desk personnel were friendly.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We also regret the cleanliness you experienced at the pool and we have shared your concern with the appropriate team. Your feedback regarding our grab-and-go breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope ... read more
No breakfast as it has been promoted online Very bad experience. I booked two rooms of 6 family members because it says they provide the breakfast. While checking in, we knew that they don’t provide any breakfast. The hotel with a big name & a website that we trusted should not cheat the customer this way. Before we checked out being disappointed, we were suggested to complain the website so they can refund the money. Before we 6 family members go and give our bad experience reviews about the hotel & a website, we like to li... read more
I wanted extra towels and they girl at the front desk said I would have to bring the dirty towels back first then she would give me clean ones really who does that?
Business response:
We are sorry for the difficulties you had getting the fresh towels. We will share your feedback with the appropriate team members, so we can take action to prevent these issues from happening again. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Garbage hotel. The room smelled. The AC unit leaked. Told them to fix it. Never did. The continental breakfast was a joke. Want my money back.
Business response:
Michael, we apologize that our staff didn’t action your complaint regarding the issues in your room, which impacted your stay. Also, we are sorry you did not like our breakfast offerings. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our offerings going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.