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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The grounds outside are are littered with trash & broken items people left laying around. upon arrival in the room it smelled musty & very humid, no hand towels, no washcloths, no toilet paper or Kleenex. TV didn’t work, weak internet, Terrible pillows. Very shower pressure, tub was peeling, unable to take a relaxing bath because of this.
Business response:
"Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
The only way I can describe this hotel is disgusting. Trust me when I tell you you don’t want stay there!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management
won't stay again.... the floors are sticky - try different cleaner. There was hair in the sink and debris on the carpet. The sheets were wrinkled, made me think they weren't changed. My second room had a recliner, which was great because we needed it to sleep in (have heart stints), BUT the spring poked the back and made sleeping TERRIBLE. NO water pressure for a shower. AND only 1 or 2 outlets worked. Made charging phones difficult.
Business response:
Patricia, thank you for your candid evaluation. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
This place is horrible, had roaches, stinks and they had the nerve to have pest control letter slid under your door at the hotel while guest were there. They came the next day and was all over the whole hotel inside and outside. Then that stirred up the roaches and I got out of there• Said they can only clean rooms once a week in a pandemic, never going back and would not recommend to no one.
Business response:
Lenore, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Two words Lazy maid This is how the room looked this was us to be nice I don’t know what happened
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,589 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.