Extended Stay America - Corpus Christi - Staples

Business response:

Deshaun, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

John, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Scott, thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. Thank you once again for selecting us, and we hope you will visit again soon. Sincerely, Hotel Management 

Business response:

Randy, thank you for choosing to stay with us. We apologize for the cleanliness issues you encountered in your room. We will share your feedback with our housekeeping team to be more diligent with their efforts moving forward. We are also sorry for the noise you experienced while you were here. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, know we have put a hold on some of the amenities we offer due to the current circumstances. W... read more

Business response:

Thank you for sharing the specifics of your stay with us. We are genuinely sorry for the cleanliness and housekeeping service issues you encountered during your time with us, and we deeply regret the inconvenience this caused. We have processes in place to make sure that every suite and its amenities are exceptionally clean and well-maintained, and we are working with our housekeeping department to make sure we correct our shortcomings. We value your feedback and would welcome the opportunity to restore a favorable impressio... read more

Business response:

Gil, thank you for evaluating your stay with us. Please accept our sincerest apologies for the cleanliness issues you experienced in your suite and for the unsatisfactory service you received from us while you were here. We will research the concerns you raised and take the necessary steps to prevent them from happening again. Your feedback is appreciated, and we hope you will consider giving us another chance to prove we are up to the task of delivering excellent hospitality and accommodations. Sincerely, Hotel Management 

Business response:

Josh, thank you for sharing your feedback. We regret that some of our amenities were not available during your stay which left you disappointed. Everything we do is in the best interest of our guests and associates, so we appreciate your patience at this time. We understand your frustration and would like to have another opportunity to host you in the future to make an exceptional impression. Sincerely, Hotel Management 

Business response:

Thank you for sharing feedback about your recent stay. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. Our hotel is committed to ensuring our guests' satisfaction and cleanliness, and I am concerned that this did not occur. I hope these issues will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management