This profile has been claimed by the business owner or representative.
Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Not clean at all
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Not good Older a/c system. Hair found in the bathtub. Older building
Business response:
Thank you for being our guest. It is never our intention to disappoint our guest, but we apologize for falling short of your expectations for a perfect stay. Your feedback regarding the cleaning is discussed with the appropriate team in an effort to enhance our service levels going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Es lag in einer Gegend, in der man noch keine anderen Hotels findet. Das Frühstück war nur Kuchen und Kaffee.
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
MENTIRA QUE TIENEN DESAY. No hablan español los re Mala atención se la recepcion. Ofrecen desayuno en la reserva con y solo tienen café, te y chocolate. Dicen que no es su problema. Solicitamos platos para la.habitación y se demoraron mucho tiempo para llevarlos. No estuvimos conformes con el servicio. Los recepcionistas n9 hablan español
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, Hotel Management
Poor My room had been smoked in !!! Hotel was dirty and smelled terrible. When I asked for an extra pillow you would have thought I asked the lady for her arm.
Business response:
Thank you for your review. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We are confident your experience will exceed the high standards you have come to expect from our brand the next time you stay with us. Sincerely, Hotel Management
Bad service! Had my reservation cancelled even after I called to verify resevation and arrival time!
Business response:
Felix, we are terribly sorry about the issues you experienced with your reservation, and even more that we did not appropriately correct the situation. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again going forward. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to o... read more
Weekend stay I have never had to ask for toilet paper, towels, blankets and sheets for a pull out couch. They didn't have enough pillows either. Then I wanted to get a coffee pot but they don't have filters (didn't help me) and when we were leaving they had already pulled up the coffee in the lobby at 9 am and ran out several times. It was clean and location was good. Staff was very nice but limited on what they could help with. There are no ashtrays outside so there are cigarette butts everywhere and the grounds around the ... read more
Business response:
Lezlee, thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided all the in-room amenities. All these items are available at front desk. If we did not communicate this... read more
Our stay was just ok. Bed was really uncomfortable. They need to address the slow draining tub. Room was pretty clean but we did kill a roach in our living area as well found little black bug in the kitchen on the counter. My daughter accidentally left behind two new boxes of tampons in the restroom drawer, and when we went back to retrieve our items front desk didn't have them, they were no longer in the room and housekeeping didn't have them. Thankfully we didn't leave anything of importance behind. Website stated hotel pr... read more
Business response:
Ruby, We enjoyed having you and your daughter stay with us, thank you for selecting our hotel for your recent visit. We appreciate your comments and apologize for the loss of your items. Any items left in the guest suites are brought to the front desk for safe keeping and is logged. We are sorry we were not able to impress you with our complimentary grab-and-go breakfast selections. We will make note of your feedback as we plan any changes in the future. Thank you for your feedback. We do hope to have you stay with us the ne... read more
Nice on the Outside, Not So Great on the Inside Positives: staff at the front desk were friendly and helpful. Kitchen area was great, with a nice, large fridge. Good location. Negatives: Hallways dim and not vacuumed. Our room had a very noticeable musty, dank smell-- had to buy an air freshener to try to mask the unpleasant odor. When we got into the room, a spider was crawling on the A/C unit, and unbelievably, found a live, black beetle crawling in the sheets the first night!! A/C unit wasn't working properly, so nights w... read more
Business response:
Joy, please accept our apologies for all the difficulties you experienced and regret the inconvenience caused. I have shared your concerns with the appropriate individuals within our organization in an effort to improve our future guest experiences. Please know our housekeeping is done on weekly basis to respect the privacy of the guest and offer minimal intrusion, we are happy to provide this service upon request for a nominal fee. We hope you will provide us another opportunity to redeem ourselves in the future. Sincerely... read more
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.