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Extended Stay America - Corpus Christi - Staples
- Hotels
- Corpus Christi, TX
About this business
Location details
6218 S. Staples St., Corpus Christi, TX, 78413, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived and our room was filthy towels on bathroom floor, a blue towel hanging on door, kitchen sink was filthy,floor wasnt vaccumed and bedding seemed to have been lsyed on(flat pillows)The late night drug traffic was horrible !! There was a young man beating on a door next to us at 5:00 am,woke everyone up !! Not just once but twice until my husband ran him off.
Business response:
Thank you for evaluating your stay with us. Please accept our sincerest apologies for the cleanliness and housekeeping service issues you encountered during your time with us. Your comments have been discussed with the appropriate teams to make sure such mistakes do not happen again. We will also follow up on the incident you outlined, as we want every guest to have a comfortable stay with us. Please come back and allow us an opportunity to make a more favorable impression. Sincerely, Hotel Management
To be honest even though my room was premium, everything is old and smelly. Especially the bed and pillows smelled of women's perfume, that means the pillowcases were not changed. Very disappointed, I will not stay here again.
Business response:
Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit, and we thank you again for your feedback. Sincerely, Hotel Management
Business response:
Steve, thank you for choosing our hotel for your stay. We are disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was not very well kept in regards of cleanliness. The kitchen floor was sticky when we got there. Under the bed there was a flip flop from a previous guest, I guess. Housekeeper did not even look under the bed when doing the room. My family will not be using this hotel in the future.
Business response:
Ana, please accept our apologies as we could not provide you a clean and comfortable stay. Your feedback regarding the housekeeping issues is shared with the team as we plan remedial actions that will improve our guests' experiences. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Not satisfied Couches were dirty , handprints . I left once for the night and when I returned the dresser drawers I had not touched were opened . So feeling unsafe I packed my bags and drove home that same night . Never again
Business response:
Adrianna, thank you for your comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have steps in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to make sure this isn't repeated. It is our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Property was filthy. Appliances were dirty and rusted. Breakfast was old broken granola bars.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. We regret the disappointment you had with our grab-and-go breakfast. Please consider staying with us again in the future. We would love for you to experien... read more
Kicked us out yesterday took payment and we are not at that hotel. I demand a refund
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry or not to your expectations. Please reach out to our front desk for any billing queries, and we will be happy to assist you. Thank you, and we hope to make it up to you in the future. Sincerely, Hotel Management
Barkin from HELL 4 TWO NIGHTS Pd 4 3-NITES NO HELP Paid for 3 nites but left after 2 because of Big Barking Dogs on each side & in front of us, NO SLEEP AT ALL. COULDN'T FIND STAFF 2ND MORNING. No Coffee, lukewarm water 4 hot cocoa, thank goodness for a microwave. I will not be staying here ever again.
Business response:
Loraine, thank you for taking the time out of your day to leave us your feedback on our hotel. We are sorry for the disappointing experience you had while here and for not meeting your expectations. We apologize for the dog barking that disrupted your sleep as well as your stay. We also regret learning that our front desk staff member was not available to resolve the issue. We will look into what transpired, so this lapse in service is not repeated. We regret the inconvenience caused and appreciate your patience. Please allo... read more
Frequently asked questions about Extended Stay America - Corpus Christi - Staples
How is Extended Stay America - Corpus Christi - Staples rated?
Extended Stay America - Corpus Christi - Staples has a 3.5 star rating with 2,436 reviews.
When is Extended Stay America - Corpus Christi - Staples open?
Extended Stay America - Corpus Christi - Staples is open now. It will close tomorrow at 12:00 a.m.