Extended Stay America - Dallas - Coit Road

Business response:

Thank you for being our guest. We sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Anthony, we appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be at a good value. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Donna, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Tracy, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations with regards to our location. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Victor, thank you for being our guest at Extended Stay America. We are happy to know you liked your well-equipped room and found us to be a good value. Please know our guests often bring their personal items from home to use in their suite, so that's why toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We hope your otherwise positive stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Jose, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Alexis, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you providing a review of our hotel. Everything we do is aimed at providing you with an excellent hotel experience, but we are sorry to have let you down. We hope you will consider visiting us again as we would love to provide you with a favorable experience. Sincerely, Hotel Management 

Business response:

Marianne, thank you for staying with us. We apologize for the behavior of our associate. Your comments has initiated an additional training for our team as to improve our guests’ experience. Also, we will your feedback in regards to the room will be shared with the maintenance team to be more diligent with their work. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Please see us again soon. Sincerely, Hotel Management