Extended Stay America - Dallas - Coit Road

Business response:

Lakresha, thank you for the review and for taking the time to recognizing the efforts of our staff. We are delighted you had a comfortable stay and appreciated excellent service we offered. We have shared gracious compliments with all of them, and we look forward to welcoming you at Extended Stay America. Sincerely, Hotel Management 

Business response:

Takota, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. We are pleased to read you liked many aspects of our hotel and had a comfortable stay with us. However, we are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management 

Business response:

Thanks for reviewing your stay. We are pleased knowing you received excellent customer service from our staff and that you had a comfortable stay. Your praises have been shared with the entire team for a job well-done. It was a pleasure having you as our guest, and we would love to welcome you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the smell you experienced in your both the room which compromised your experience and regrets the inconvenience caused. Your concern has been shared with our housekeeping staff to make sure the room receives a deep clean to remove the smoke smell. We hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. Our highest priority is to make sure every guest has a relaxing experience and comfortable accommodations, so we are glad we accomplished this while you were here. We hope to have the honor of hosting you again soon. Sincerely, Hotel Management 

Business response:

Christopher, thanks again for being our guest. We are happy you liked your room and also appreciated the service provided by our staff. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thanks for choosing to stay at Extended Stay America. We are pleased your overall visit was enjoyable, but we apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean environment and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you for your candid feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Please accept our apologies for the issues you encountered and for the inconvenience you had due to lack of amenities. Your concerns have been shared with the appropriate teams, and we will take steps so that our future guests have a better experience. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management