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Extended Stay America - Dallas - Coit Road
- Hotels
- Dallas, TX
About this business
Location details
12121 Coit Rd., Dallas, TX, 75251, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DO NOT STAY HERE The floor of the room was disgusting. There was something on the side of the bed that was dripped onto the floor that looked like vomit. When we complained they cleaned just that one spot which means they knew it was there. The rest of the floor was covered in black dirt. Our socks got filthy. We also could not use the bathtub at all because it was clogged and it would fill up with dirty water. We asked for help and was told we would be helped and nothing happened. When my husband complained a second time th... read more
Business response:
Dear Guest, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. Also, we apologize for the problems you mentioned in the room. Our concerned team is included in the discussion to ensure this failure doesn't happen again. Your feedback will help us to improve our service and guest experience continuously. Everything we do aims at providing you with an excell... read more
I dont't like customer service at all
Business response:
Dear Belay, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
No me dieron la habitación necesito mi dinero
Business response:
Dear Michell, Thank you for bringing this issue to our attention. We understand that you did not receive the room you needed and are requesting a refund. We apologize for any inconvenience this may have caused and would like to address your concerns. Please feel free to reach out to our customer service team directly with the necessary details, and we will be more than happy to assist you further.Sincerely,Hotel Management
Good central area
Business response:
Dear byron, Thank you for taking the time to review your experience with us. We are glad our location was convenient for your visit, and we apologize for any concerns that may have kept you from having an outstanding stay. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
The property was closed and nobody let me know in till I got there and found out by myself
Business response:
Yessica, we are sorry for any frustrations you experienced upon your arrival. Thank you for your patience and for relaying your concern through the feedback. We assure you that we will address the inconvenience you experienced appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Coit Road
How is Extended Stay America - Dallas - Coit Road rated?
Extended Stay America - Dallas - Coit Road has a 3.4 star rating with 1,637 reviews.
When is Extended Stay America - Dallas - Coit Road open?
Extended Stay America - Dallas - Coit Road is open now. It will close tomorrow at 12:00 a.m.