This profile has been claimed by the business owner or representative.
Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very quiet. Staff is nice.
Business response:
Dear Guest,Thank you for your positive feedback! We're thrilled you enjoyed our friendly staff and quiet space. We strive to provide exceptional service to all of our guests. Our team appreciates your 5-star rating! If there's anything you didn't like or have suggestions for improvement, please feel free to share. Thank you for choosing us; we hope to welcome you back in the future!
Good 👍
Business response:
Dear Guest,It is really heartwarming to see such a wonderful 5-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Business response:
Dear Guest,Thank you for the 5 out of 5 ratings. We will always ensure that we keep delighting you with our facilities and services. If you have any further feedback or suggestions regarding your stay, please write to us. Our Team always welcomes our guest's ideas and suggestions. We assure you the best of our services at all times.
There was no grab & go breakfast as was mentioned on the booking site. Staircases smelled like urine. Hallways smelled like weed. Toilet was dirty and also had hair on toilet seat when I checked in and the the thermostat was difficult to work in order to get the right temperature and therefore it was blowing out cold air instead of hot for heat.
Business response:
Dear Taja, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the faulty thermostat and any inconvenience this caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. We also apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. Thank you again; ... read more
Everything is good but has some bad smell outside the room which is in the walk path and their is no breakfast which is not good
Business response:
Dear Guest,Thank you for the 5 out of 5 ratings. We're glad you enjoyed your stay overall. We appreciate your comments about the pleasant experience, and we'll certainly take note of the areas you mentioned for improvement, such as addressing the smell outside the rooms and exploring options for breakfast in the future. We hope to welcome you back for an even better experience next time!
Service and cleanliness’s We arrived at 10:00 pm and checking in time closes at 11:00pm. However after driving for 6 hours, we stood at the reception for 45 minutes. We called the reception number and the number listed there but had no luck. After almost an hour we hard some movement inside the housing keeping room. I walked in there and met a lady doing laundry. I asked her who’s at the reception. She said it was her and she’d be down to check is in in a few minutes. The lady came to help us and apologised for the long wait... read more
Business response:
Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during check-in and the cleanliness issues in your room. We appreciate your understanding of the staff's challenges, and we're glad our team member could assist you with a positive attitude. We'll address the cleanliness concerns with our housekeeping team to ensure improvements. Regarding the checkout timing discrepancy, we'll review our information to avoid future misunderstandings. We value your feedback, and w... read more
Hallway floors where uneven and the floor in kitchenette where sticky to walk on.
Business response:
Dear Marcus, Thank you for taking the time to review our hotel. It is nice to read that we met most of your expectations. However, we do apologize for the issues you had with your room. We have shared your comments with our housekeeping staff, and we want to thank you for this valuable feedback. What you experienced is not typical, and we would love for you to give us another try to show you our commitment to exceptional hospitality.Sincerely,Hotel Management
Friendly service, nice rooms, no elevators Front desk lady was very nice, no working elevators, a lot of weird smells, no breakfast as advertised. Rooms were clean and as the picture stated.
Business response:
Dear Sara, Thank you for reviewing our hotel. We are pleased we were able to provide you with an overall pleasant stay. We are also glad that you liked our friendly service and comfortable rooms. However, we do apologize for the issues with our elevators and breakfast during your visit. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerel... read more
Business response:
Dear Guest,It is really heartwarming to see such a wonderful 10-star rating. We truly appreciate you taking the time to rate your experience. Our Team is looking forward to serving you again on your future travels.
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 4.3 star rating with 655 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.