Extended Stay America - Dallas - Frankford Road

Business response:

Megan, thank you for choosing Extended Stay America. We are glad everything went great during your visit, and you found us to be of great value, and also loved the service from our staff. Our team will be pleased to know they had a significant role in making your stay with us memorable. Thank you once more for allowing us to be of service. We look forward to accommodating you again soon! Sincerely, Hotel Management 

Business response:

Joyce, thank you for your review. We are sorry our property was not to your expectations and regret any inconvenience caused. We will note your comments as we continue to monitor our property's condition and plan for upgrades and changes. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Marlon, thank you for choosing Extended Stay America. We appreciate your perfect rating and are glad you had a peaceful experience. However, we regret you did not experience the best from some of our associates. Your feedback has been shared with our team to ensure this is not repeated. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We hope that overall you enjoyed your stay, and we would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your nice feedback about Extended Stay America. We are glad to know you liked our well-maintained accommodations and that the attentive service provided by our associates added to your joy. We look forward to welcoming you again whenever you are back in this area. Sincerely, Hotel Management