Extended Stay America - Dallas - Frankford Road

Business response:

Thank you for evaluating your experience online. Although you liked certain aspects of your stay, we are sorry for the noise issue. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management 

Business response:

Alicia, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management 

Business response:

Christopher, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the feedback. We are sorry for the elevator and front desk service issue you encountered and regret the inconvenience caused. We have shared your feedback with our front desk associates so that we can improve our future guest's experience. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience. We are sorry for the maintenance issue you encountered in both of your rooms and regret the inconvenience caused. We have shared your feedback with the appropriate team, and we are reviewing the situation to look into the matter and fix it immediately. We are very sorry and hope you will consider staying with us again so that we can make it up to you. Sincerely, Hotel Management 

Business response:

Marina, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We're glad overall you had a pleasant time with us, but we're sorry you were disappointed with our hotel policy. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are happy to provide this service to you at a minimal fee. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Thank you for writing about Extended Stay America. We appreciate you for confirming you are having a comfortable time so far. Regarding your concern for the kitchenware, please try reaching us out at our front desk. Your review is appreciated, and we look forward to serving you with our best efforts. Sincerely, Hotel Management