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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk manager, Lee, was very helpful and hospitable.
Business response:
Thank you for posting your kind review of Extended Stay America. We are delighted you enjoyed your stay at our hotel. We also appreciate your kind compliments about our staff member Lee, and we will be sure to share your comments with him as he will be so pleased. Thank you again for being our guest, and we look forward to seeing you back soon. Sincerely, Hotel Management
It is just dated the price in this area is good just needs updating
Business response:
Thank you for sharing your review online. Although you liked our affordable price and had an overall satisfactory stay, we are very sorry that you weren’t happy with the condition of our property and apologize for the inconvenience it caused. Your feedback concerning the age of our property will be shared with the appropriate individuals in an effort to improve our future guests experiences. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
BUSINESS TRIP THE LADY AT THE FRONT DESK WAS EXTREMELY UNPROFESSIONAL..... SHE SPOKE TO ME AND A COUPLE OF OTHER GUEST LIKE WE WERE HER FRIENDS OR HOMEBOYS. KEPT CUTTING ME OFF DURING CONVERSATION. JUST MADE THE CHECK IN UNCOMFORTABLE, SHE NEEDS TO DO AN ETIQUETTE OR PROFESSIONALISM TRAINING CLASS. NOT A GOOD REPRESENTATION OF THE BRAND FOR THE COMPANY.
Business response:
Thank you for being our guest. We are sorry for the service you received from our front desk associate upon arrival and regret this left a negative impression of our hotel. We have shared your comments with the appropriate individual. We hope you will stay with us again in the future so that we can provide you with a great stay. Sincerely, Hotel Management
Breakfast was the bare minimum Tea, coffee, instant oatmeal and mini muffins They were always out of hot chocolate But the pool was nice And the room was clean
Business response:
Colly, thank you for being our guest. Although you liked our pool and your well-kept suite, we are sorry our grab-and-go breakfast was not to your expectations. Your feedback will be shared with our brand leaders to determine new breakfast offerings. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 4.3 star rating with 657 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.