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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Excellent Stay!! Had an excellent stay!! The staff was great and very accommodating. Check-in was quick and welcoming. The room was clean and had lots of space. The afternoon manager made sure to stop to say hello and make sure I was satisfied with my check-in and that I would be comfortable for my stay. The property was clean and well kept. Hassle free pet friendly hotel a plus. I would recommend Extended Stay Frankford
Business response:
Jennifer, thank you for the excellent review of Extended Stay America. We are thrilled to know you liked our well-maintained property and that our courteous staff made your stay a home-like one. On behalf of everyone here, we thank you for the recognition and invite you to visit us again soon. Sincerely, Hotel Management
It was in a great location for what we needed and the staff was super nice. They helped us with anything and everything we needed no matter how small or silly we thought the request was. They did everything they could to make us feel as welcome and cared for as possible. We couldn't have asked for a better experience.
Business response:
Kai, thank you for taking the time to review of Extended Stay America. We're delighted to know our location was convenient for you and that you were impressed with the service provided by our associates. We will definitely share your compliments with our team. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Noisy and too lit up outside. Room was cleaned but little things in the bed made me quite uncomfortable and the bathtub had something in it. Kitchen wasn’t furnished elevator was dirty. Only saving grace was clerk was friendly. Won’t be back
Business response:
David, please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
I had a great stay, all the amenities was provided staff was on hand when needed. No complaints, I would stay again
Business response:
Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that you enjoyed our hotel amenities and that our associates exceeded your expectations. Thank you for the exceptional review and we hope to have you as our guest again soon. Sincerely, Hotel Management
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America looks forward to having you stay with us again. Sincerely, Hotel Management
All was great with the exception that they did not have a continental breakfast as specified when i booked the facility. They simply offered a coffee bar only. Well, we are not coffee drinkers. Also lack of kitchenware. They were short on glassware, silverware, cooking utensils and a toaster!
Business response:
Thank you for being our guest at Extended Stay America. We are pleased to know you had a pleasant time with us, but we are sorry for the issue you encountered. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Thanks again for your feedback - we appreciate your business! Sincerely, Hotel Management
Great for a quick business trip. Desk is manned 24/7 which works great for non traditional travel schedules.
Business response:
ELLIOT, thank you for choosing Extended Stay America for your business visit to the area. It is a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed by our guests. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, Hotel Management
ummmmm Nothing amazing
Business response:
Thank you for visiting our hotel and taking the time to share your review. Our goal is to maintain the highest standards, and we are sorry for falling short of those. Please give us another opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 4.3 star rating with 655 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.