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Extended Stay America - Dallas - Frankford Road
- Hotels
- Dallas, TX
About this business
Location details
18470 N. Dallas Pkwy., Dallas, TX, 75287, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff (white woman) was rude, short and dismissive while the other lady (hispanic) was very inviting and welcoming. I proceeded to inform the rude lady, but decided she wasn't worth my time, but perhaps for a brand such as Extended Stay it would behoove you all to know that that type of attitude can deter customers from wanting to book stays with your hotel so if you're seeing any drop offs, she may be a reason.
Business response:
Thank you for the feedback about your stay at our hotel. We are sorry to hear there were some concerns during your stay. To make sure this doesn't happen again, we are actively working with staff to improve our guest experience. We appreciate your comments as they will only help us improve. We hope you will give us another opportunity to provide you with the excellent experience you deserve. Thank you! Sincerely, Hotel Management
Business response:
Olga, thank you for taking time to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management
Business response:
Thanks so much for the four-star rating of Extended Stay America. We are thrilled to see you loved everything we offer and that you had a wonderful stay. It was a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Business response:
Dwaylon, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Clean and roomy Very central location. Very clean and spacious. Only complaint was that the entire hotel and room had a stale odor.
Business response:
Nelcy, thank you for staying at Extended Stay America. We are glad you appreciated our convenient location and that you liked your spacious room. It was a pleasure hosting you, and we look forward to welcoming you again when in the area. Sincerely, Hotel Management
Not for me My room was extremely loud i could hear cars passing by all night since it is right next to the freeway, staff was great very helpful and the bed had something in it it made me very itchy
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness and noise issues you encountered in your room and regret the inconvenience this caused. Your feedback has been shared with the respective team to make sure such problems does not occur in the future. We hope you will consider a future visit as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Good staff and room really enjoyed my stay. The room felt more like a house spacious and had everything i paid for.👍
Business response:
Thank you for your nice feedback about Extended Stay America. We are glad to know you liked your comfortable suite and that the courteous service provided by our associates added to your joy. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
The overnight fiasco When I arrived I had to wait about 10 minutes because no one was at the front desk. There was a family in front of me and looks like they had been there awhile. The attendant finally showed and told me she had just got back from vacation and she found out the key pads weren’t working so she had to take each guest to their room. After awike I finally got a room to find out when we got there it wasn’t acceptable so we went back to the front desk so she could find another room. While I was there second time... read more
Business response:
Maureen, thank you for taking the time to tell us about your visit to Extended Stay America. We are happy your overall stay was good, but we want it to be perfect. We always want to exceed the expectations of our guests, and we genuinely sorry for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the perfect stay you deserve. Sincerely, Hotel Management
Cristina and Sarah were very sweet, however the keycard system was down the entire weekend so I was unable to get into my room without staff letting me in. Imagine having to wait while the staff traveled in between the second, third and first floor to let you in your room. This made these ladies jobs very difficult and a lot of customers upset.
Business response:
Thank you for staying with us. Although you liked the courteous service provided by Cristina and Sarah, we are sorry for the issue you experienced with the key card. We have shared your feedback with our maintenance team to check and fix it. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Dallas - Frankford Road
How is Extended Stay America - Dallas - Frankford Road rated?
Extended Stay America - Dallas - Frankford Road has a 4.3 star rating with 655 reviews.
When is Extended Stay America - Dallas - Frankford Road open?
Extended Stay America - Dallas - Frankford Road is open now. It will close tomorrow at 12:00 a.m.